HCAHPS Preparation and Improvement Library
to speak to one of our consultants about how to implement this program in your organization.
IMPROVE YOUR HCAHPS SCORES
Patients may soon be choosing your hospital based on your HCAHPS scores. In addition, your hospital’s participation in the survey now affects your Medicare reimbursement. The Centers for Medicare and Medicaid Services (CMS) makes your HCAHPS scores available to the public and may soon tie the amounts of your Medicare reimbursement to your scores. HealthStream’s HCAHPS Preparation and Improvement Library prepares your staff by educating them on the actual survey questions and focusing them on simple things that improve patients’ perceptions of their care. This course is designed for all hospital staff whose interactions with patients are measured on the HCAHPS survey. Learners interact with typical patient scenarios to identify their behaviors that both positively and negatively impact patient care. By increasing staff awareness of the HCAHPS survey and making simple, high-impact changes, you will position your hospital for improvements in patients’ perceptions of your facility.
Increase Patient Satisfaction
Improve Key Business Outcomes
This library is essential for:
This library supports:
After completing this continuing nursing/medical/pharmaceutical education activity, the participant
should be able to:
Continuing Education Credit
HealthStream is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians. HealthStream designates this educational activity for a maximum of 1.25 AMA PRA Category 1 Credit(s)™. Physicians should only claim credit commensurate with the extent of their participation in the activity. Nurses and other healthcare professionals participating in this CME activity will receive certificates verifying the activity was designated for AMA-PRA credit. For questions, contact the Accreditation Coordinator at 800-832-5115.
HealthStream is accredited by the Accreditation Council for Pharmacy Education (ACPE) as a provider of continuing pharmacy education. HealthStream, a sponsor of continuing education programs, awards this activity 2.75 contact hours (.275 CEUs); ACPE Universal Program Number(s) 789-000-08-001-H04-P (pharmacy) and 789-000-08-001-H04-T (pharmacy technician). UPNs will have “-T” and/or “-P” depending on target audience.
HealthStream is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation. This activity course is awarded 2.25 contact hour(s) (calculation is based on 60 minutes).
Subject Matter Experts
Denise R. Remus, Ph.D., R.N.
Sandra K. Cassity, EdD
Robert Rowntree, MD FACP
Thomas P. Pemberton, II, PharmD, MBA