Credits Hours: 2.00

Course Description:
This course will help you get to know your customer as you use the tools that are provided to conduct customer audits and listen to customer feedback. There are techniques for developing a customer focus and gaining the commitment of all employees to excellent customer service. A company-wide customer friendly culture will be just one of the payoffs you?ll get from using the methods and approach in this course.

Learning Objectives:
Upon completion of this program, participants should be able to:

• Know his/her customers.
• Conduct evaluations.
• Analyze and communicate results.
• Develop a customer focus.
• Provide extraordinary service.
• Create a customer friendly workplace.
• Implement a customer service program.
• Establish a customer service strategy.
• Execute training programs.
• Maintain a customer friendly culture.
• Respond to problems.
• Handle difficult people.
• Keep service alive.