Credits Hours: 2.00

Course Description:
Performance reviews are one of the most challenging responsibilities that leaders have, and this course will walk you through the process step by step and help you avoid many common pitfalls. There are ways to get the employee involved in the review process, and techniques to use in the performance discussion itself. You?ll be given techniques for dealing with challenging situations and responses, and important suggestions for improving employee performance in the next review period.

Learning Objectives:
Upon completion of this program, participants should be able to:

• Establish a baseline.
• Clarify job responsibilities.
• Gather supporting information.
• Help the employee prepare.
• Discuss performance.
• Develop a plan for the discussion.
• Implement the plan.
• Apply effective interviewing techniques.
• Maintain focus.
• Encourage achievement.
• Provide ongoing feedback.
• Coach employees for continuous improvement.
• Document performance.