Credits Hours: .00

Course Description:
An effective sales professional knows how to meet customer needs while assuring reasonable terms and profit for his or her own company. This course has techniques for identifying customer expectations and determining how to meet them in a way that both parties are satisfied by the results. There are checklists and discussion guidelines to help a sales professional master this essential communication skill.

Learning Objectives:
Upon completion of this program, participants should be able to:

• Plan for success.
• Develop an action plan.
• Clarify the customer?s needs.
• Use an effective pricing strategy.
• Build rapport.
• Understand his strengths.
• Understand the customer?s style.
• Develop an effective proposal.
• Gain commitment.
• Identify and clarify the gaps.
• Stay on course.
• Create winning results.
• Close the sale.
• Ensure lasting relationships.