Credits Hours: .00

Course Description:
This course identifies the specific selling techniques and strategies that sales people need to be effective over the phone. It gives suggestions for relieving the anxiety of picking up the phone; checklists to make sure you are prepared for that all-important conversation, and techniques for polishing your over-the-phone approach.

Learning Objectives:
Upon completion of this program, participants should be able to:

• Prepare to make the call.
• Know his product in the target market.
• Overcome gravity.
• Realize core dynamics of telephone sales.
• Perfect a solid skill set.
• Move from preparing to doing.
• Pick up the telephone.
• Proceed with the presentation.
• Close the sale.
• Determine the buyer?s interest level.
• Determine her stage in the sales process.
• Overcome objections.
• Finish the paperwork.