Credits Hours: .00

Course Description:
In most organizations, customer service departments represent only a portion of the overall service responsibility. Everyone from CEO to shipping clerk provides customer service and contributes to an organization?s reputation for quality service. In this course, you will learn effective telephone skills that will help you be even more professional when speaking on the telephone and enable you to give your callers the quality service they deserve. You will learn tips for handling telephone technology, strategies for managing discussions, and ways to influence your customer?s perception of the company.

Learning Objectives: