Credits Hours: 2.75

Course Description:
The goal of this program is to provide hospitals and its operating room personnel with a tool that raises awareness and provides the information needed to create an open environment for good communications.

Disclosure of Unlabeled Use

This educational activity may contain discussion of published and/or investigational uses of agents that are not indicated by the FDA. Postgraduate Institute for Medicine (PIM), and Visible Productions, Inc. do not recommend the use of any agent outside of the labeled indications.

The opinions expressed in the educational activity are those of the faculty and do not necessarily represent the views of PIM or Visible Productions, Inc. Please refer to the official prescribing information for each product for discussion of approved indications, contraindications, and warnings.

Disclaimer
Participants have an implied responsibility to use the newly acquired information to enhance patient outcomes and their own professional development. The information presented in this activity is not meant to serve as a guideline for patient management. Any procedures, medications, or other courses of diagnosis or treatment discussed or suggested in this activity should not be used by clinicians without evaluation of their patient's conditions and possible contraindications on dangers in use, review of any applicable manufacturer's product information, and comparison with recommendations of other authorities.

Learning Objectives:
Upon completion of this online activity, the participant should be able to:

• Describe the critical importance of effective teamwork and communication in delivering safe care.
• Discuss the concept of high reliability in designing systems to ensure safe care.
• Summarize the JCAHO patient safety goals.
• Explain the importance of assertion and critical language when clinicians have a concern about care.
• Describe a practical situational briefing model to enhance effective communication.