According to risk management, malpractice, and Joint Commission Sentinel Event data, the overwhelming majority of unanticipated adverse events within hospitals stem from communication failure. Because patient safety relies so heavily upon the communication skills of your team, HealthStream has partnered with Visible Productions, an award winning multimedia producer, to offer The Human Factor: Effective Teamwork and Communication.

Developed with the help of Dr. Michael Leonard, a physician leader in Patient Safety for Kaiser Permanente and the Institute for Healthcare Improvement (IHI), this one of a kind program is designed to promote effective teamwork and communication within your organization. Through interactive online courses, The Human Factor delivers:

• Practical techniques for improving communication
• Effective strategies for changing your institution’s safety culture
• Proven solutions to teamwork problems

The program consists of six 20-minute modules that provide insight into the medical culture with regard to human error, the inherent limitations of human performance, and fundamental differences in communication styles between physicians, nurses, and other personnel. Based on real world scenarios within a hospital setting, your employees will benefit from practical clinical examples that have been widely applied across the healthcare industry. This easy-to-understand format provides practical tools and behaviors for implementation in virtually any care environment.

• A training session or orientation program segment for new hires
• An adjunct to a live presentation or a refresher to reinforce learning
• A stand-alone distance learning program for those who may not have access to live training sessions
• A way to prepare for The Joint Commission accreditation review

• Patient Safety, The Human Factor: Effective Teamwork and Communications (Nurses)
• Patient Safety, The Human Factor: Effective Teamwork and Communications (Physicians)