The optional Password Reset feature is enabled by customer request. This feature allows students and administrators to reset their account’s password without administrator assistance.
In order for the Password Reset feature to function, the following must be true:
The organization must have enabled the Self-Password Management and Self-User Management features for all applicable student and administrator roles. Without these features, the user will not have access to the Forgot Your Password? link that begins the password reset process. To enable these features, contact your HealthStream support service.
The user must have an email address associated with his/her account.
The email address associated with the account must be unique. The Password Reset feature will not function for that student if the email address is on file for more than one user account.
To reset a password, the user will
Click the Forgot Your Password? link on the login screen. The Password Reset page appears.
Note: This link will only appear if the appropriate features are enabled for the student and/or administrator role.
Enter either the user ID or email address of his/her account.
Click Submit. The HLC emails the user a confirmation of the password reset request. This email includes instructions and a link to complete the password reset process.
Note: The user must have a unique email address on file in order to receive the email. If the user does not have an email address on file, or if the submitted email address is associated with more than one HLC user account, an error message will display and instruct the user to contact an administrator for assistance.
Click the link provided in the email. The Reset Your Password page appears.
In the New Password box, enter a new password.
In the Confirm New Password box, enter the new password again.
Click Submit. A success message will display.
Note: The system verifies that the new password meets the length, complexity, and re-use settings for the organization. If the rules for this organization are not met, an error message will display and the user must create a new password.
Click Login Now. The user is returned to the HLC log in page, where he or she can enter the user ID and new password.