If available, you may also reset your password. If the password reset feature as described below is not available to you, contact your administrator to reset your password.
1. Click the Forgot Your Password? link on the login screen. The Password Reset page appears. This link will only appear if the password reset feature is available to you via your administrator.
2. Enter either the user ID or e-mail address for your account.
3. Click Submit. The HLC e-mails a confirmation of the password reset request to the e-mail address on file for your account. This e-mail includes instructions and a link to complete the password reset process. You must have a unique e-mail address on file in order to receive the e-mail. If your account does not have an e-mail address on file, or if the submitted e-mail address is associated with more than one account, an error message will display. Contact your administrator for assistance.
4. Click the link provided in the e-mail. The Reset Your Password page appears.
5. In the New Password box, enter a new password.
6. In the Confirm New Password box, enter the new password again.
7. Click Submit. A success message will display if your new password meets the rules set for passwords at your organization.
8. Click Login Now. You are returned to the HLC log in page, where you can enter the user ID and new password.
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