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1. Improving Healthcare & Sustaining Results - The HealthStream Engagement
2. Building the Courage to Change and Drive Results - Al Stubblefield
3. Leading Performance & Driving Accountability - Eric Heckerson
4. Mastering People-Centered Communication - Kathleen Lynam
5. The Innovation Game-Twenty or More Innovative Ideas & Tools
6. Leadership and the Link Between Service Excellence & Operational Efficiency
7. Rapid-Fire Session #1-Coaching 102-Advanced Techniques for Leaders - Melissa Wurm
8. Rapid-Fire Session #2-Empathy in Care & Service - Leigh Ann Bradley
9. Coaching Physicians to Enhance Performance - James Lonquist
10. Using Language of Caring to Elevate Performance - Wendy Leebov
Breakout #1 - The Physician Leader's Role in Creating the Patient Experience of the Future Starting Now
Breakout #2 - The WILLS Needed to Change a Culture - The Uniontown Hospital
Continuing Education Credit Information
Journal of Patient Experience
Promising Practices for Achieving Patient-Centered Excellence Hospital Care