• 90%
    of all CAHPS survey items are related to communication
  • 69%
    of employees say they’d work harder if they were better appreciated and recognized
  • 55%
    of patients are somewhat worried or very worried of a wrong treatment or serious infection while in the hospital

Best Practices in People-Centered Communication

Effective and consistent communication is much more than just spoken words. ACTIONS are just as critical for ensuring understanding. Our best practices provide practical steps to ensure communication is optimized in every relationship throughout your organization.

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Caregiver to Caregiver

Similar to narrating care with patients, caregivers need to narrate their work to each other. In order to be an effective communicator with your peers and colleagues, you must educate and inspire one another. When those you work with are informed, it instills confidence that all involved can provide the best quality care to every patient.

Caregiver to Patient

96% of patients have great fear about going into a hospital*. In order to alleviate fear and worry you must first convey empathy and demonstrate confidence and caring. Providers must use their first encounter with patients to build trust by narrating their care.

Leader to Employee

A leaders ability to communicate positively and clearly is necessary to engage staff. Communication between leaders and employees should be: Two-Way and Ongoing, Mutual, Professional, Sincere and Simple. And most importantly, should build trust between the two parties.

Caregiver to Caregiver

Similar to narrating care with patients, caregivers need to narrate their work to each other. In order to be an effective communicator with your peers and colleagues, you must educate and inspire one another. When those you work with are informed, it instills confidence that all involved can provide the best quality care to every patient.

Provider to Patient

96% of patients have great fear about going into a hospital*. In order to alleviate fear and worry you must first convey empathy and demonstrate confidence and caring. Providers must use their first encounter with patients to build trust by narrating their care.

Leader to Employer

A leaders ability to communicate positively and clearly is necessary to engage staff. Communication between leaders and employees should be: Two-Way and Ongoing, Mutual, Professional, Sincere and Simple.
And most importantly, should build trust between the two parties. Trust can be built by managing expectations.

The Impact of Communication on Healthcare Outcomes

The principles of communication are straightforward, but when dealing with patient care can be much more complex. Research shows that there are strong positive relationships between a healthcare team member’s communication skills and a patient’s health outcomes, as well as patient satisfaction and experience of care. In this eBook, clinicians share their experiences in communicating with patients and we explore the importance of effective communication for improving patient care.

Let Us Help You Reach The Outcomes You Need

There is no one-size-fits-all solution for addressing the complicated challenge of improving communication across your organization to positively impact outcomes. We understand the real problems facing healthcare leaders and we've created solutions to address even the most difficult challenges. The best part is it's all possible in one place, HealthStream.

Wherever you are on your journey, HealthStream can help put all the pieces in the right place, creating a tailor-made solution specific to your organization. Contact us today to see how we can help you achieve the outcomes you need.

Tools To Help You On Your Journey

HealthStream has spent the past 25 years building products and solutions to help you solve the biggest challenges facing your workforce. Learn more about the tools that can help optimize communication across your organization—leading to improved healthcare outcomes. 

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