• Use Targeted Pulse Surveys to Achieve Healthcare Workforce Alignment

    January 21, 2015
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    As an essential part of an organization’s workforce strategy, the annual employee engagement survey provides organization-wide feedback for an overall view of the health of an organization and the factors influencing business outcomes. Employee engagement is the metric that drives everything else, and when scores rise or fall, other metrics, such as financial or operational performance, and patient satisfaction can climb or dip with it.
  • What are Standards of Performance and How Do They Impact Healthcare Culture?

    January 20, 2015
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    Standards of performance comprise the code of behaviors that clearly communicates the way you want every employee in your organization to act when approaching a customer or providing a service. Another way to think of the standards is a set of expectations used to define the specific ways that staff members are to conduct themselves in the work environment and during the performance of their duties.
  • Seven Essential Steps to Take Before A Magnet Journey

    January 09, 2015
    blog post 11.10.14
    This blog post is an excerpt from an article by Gen Guanci, MEd, RN-BC, CCRN, Creative Health Care Management, in the current issue of PX Alert, HealthStream's quarterly e-newsletter devoted to the wide range of challenges, situations, and issues that have an impact on the patient experience. Subscribe to PX Alert. There’s no doubt about it: the pursuit of Magnet® designation has a lot more in common with a marathon than it does with a sprint. Here are seven tips for preparing for a Magnet journey.
  • Medical Device Training's Impact on Healthcare Quality Improvements

    December 30, 2014
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    This blog post excerpts an article by Danielle R. Coleman, Director of Medical Technologies, HealthStream, in the Fall 2014 issue of HealthStream's PX Advisor, our quarterly magazine focused on improving the patient experience.
  • CAHPS Consortium Proposes Significant Changes to the CG-CAHPS Survey

    December 19, 2014
    blog post 6.25.13
    If you had a chance to attend our Re-CAHPS webinar on December 4th, 2014, you are already aware that AHRQ and the CAHPS Consortium are proposing to make some significant changes to the CG-CAHPS Survey and the Patient-Centered Medical Home (PCMH) question set. If approved, we expect to see the revised surveys in early 2015.
  • Focusing on Employee Resilience is Important for Senior Care Staff

    December 18, 2014
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    As professionals in senior living, we recognize the importance of resilience to employee well-being. Resilience is a critical factor for successfully navigating challenges and recovering from adversity, and employees in post-acute care settings encounter a wide range of stressors. Providing care itself is physically and emotionally demanding. In the process of providing care, residents and family members may act or speak in difficult ways.
  • Reward and Recognize Physicians: Healthcare Employee Engagement

    December 15, 2014
    blog post 6.25.13
    Doctors, just like all of your staff, deserve and want to be recognized and rewarded for their contributions to the organization. The Leadership Group recommends developing multiple ways to recognize physicians. The following are some suggestions:
  • Magnet® Designation: Why it Matters and What You Need to Know

    December 11, 2014
    blog post 6.12.14
    The beauty of using the pursuit of Magnet® designation as the framework for your cultural transformation is that it sets out clear parameters for all aspects of the transformation. The very pursuit of Magnet® designation will almost certainly bring your organization a myriad of improvements in nursing excellence, nurse satisfaction, and nurse retention.
  • 10 Ways to Make Patient Experience Fit into Your 2015 Quality Plan

    December 09, 2014
    blog post 6.19.14
    We invited our HealthStream team to provide their suggestions on what you should be doing now to improve the patient experience. The following is our checklist of ideas, and important questions to ask yourself as you prepare for 2015.
  • Best Practices for Healthcare Rewards and Recognition

    December 08, 2014
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    Over the years, BLG has been privileged to partner with many organizations as they embark on their own journey. The following are three reward and recognition bst practices our partners crafted, unique to their very own healthcare environments.
  • Triaging Post-Acute Care Retention and Turnover

    December 04, 2014
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    This article describes how, given industry changes and readmission concerns, the post-acute care industry approach to retention and turnover must change radically.
  • Building a Foundation for Quality Improvement in Post-Acute Care

    December 03, 2014
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    Demographic/regulatory trends are increasing the need for post-acute care to pay more attention to quality improvement--this article discusses how.
  • HCAHPS and ED-CAHPS Update: CMS Taking Comments on Mode Experiments

    December 02, 2014
    blog post 6.2.14
    CMS is accepting public comments on changes to ED-CAHPS and HCAHPS -- Here's where and why to share your opinion.
  • The Leader's Role in Healthcare Staff Rewards and Recognition

    December 01, 2014
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    This HealthStream blog, part of our Coaching Best Practice series, discusses the role that leaders should play in rewards and recognition programs for healthcare staff.
  • Hospitals Improve Patient Experience By Focusing on Care Quality Data

    November 26, 2014
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    HealthStream examines our extensive database for long-term insights about customers' HCAHPS and other satisfaction survey results.