• The Future Looks Bright for Nurse Practitioners

    June 30, 2015
    Several developments in the healthcare industry are resulting in increased demand for primary care services. For one, Baby Boomers have begun turning 65 and are entering the Medicare ranks at a rate of some 10,000 per day. Nurse practitioners may be a good solution to this increased healthcare need, but we need to address challenges, including scope of work limitations and increased demand for them.
  • Develop Accountable Leaders for the ED

    June 29, 2015
    blog post 7.23.13
    Effective leaders are facilitators of change, and these are the individuals that every ED relies upon to ensure the mission and vision of the organization are carried out appropriately. Passionate, qualified leaders are the foundation of every successful department and the first element to achieving operational excellence in the ED.
  • A Q&A About Nurse Education with Nursing Knowledge International

    June 24, 2015
    This post consists of a conversation with Mary Ann Scott RN, MSN; Director, Nursing Knowledge International. The Honor Society of Nursing, Sigma Theta Tau International (STTI), is a nonprofit organization with a mission of advancing world health and celebrating nursing excellence in scholarship, leadership, and service. Founded in 1922 at the Indiana University School of Nursing, STTI today has 135,000 active members in more than 85 countries from Armenia to Wales.
  • Getting New Nurses Up-to-Speed on New Technology

    June 23, 2015
    Groundbreaking advancements in medical technology have revolutionized the dynamics of patient care. The burden of keeping up with these advancements, and the opportunity to improve patient care by using them, rests primarily on nurses. Exposing nurses to a range of medical technologies in order to create a solid foundation of understanding early in their careers creates nurses who are more confident, efficient, and productive as they engage in patient care.
  • Engaging Physicians in the World of Patient Experience

    June 22, 2015
    blog post 7714
    How do you engage physician practices in the world of patient experience when they are already facing time and financial constraints? Successful practices start by asking one important question: Why should we build a patient-centered culture? This question sets the stage for creating and cascading the practice’s unique vision of patient-centered excellence throughout the organization.
  • Transforming Healthcare with Evidence-Based Practice

    June 18, 2015
    Gone are the days of the fee-for-service model. Enter the Value-based Purchasing (VBP) model, where the care you deliver and the patient outcomes you achieve determine the amount of reimbursement the institution or healthcare professional receives. Patient outcomes and safety are the top priorities in healthcare. The challenge every healthcare institution and healthcare professional faces each day is how to provide cost-effective, evidence-based patient care that improves patient outcomes.
  • Conference: Getting to What Matters Most—Improving the Patient Experience.

    June 17, 2015
    hospice 4.4.13
    We all aspire to create an ideal patient experience in our organizations. As healthcare leaders, we strive to achieve a committed and dedicated workforce; however, sometimes our efforts donot equal our outcomes. Let us inspire, educate and challenge you to create patient experience excellence.
  • Is It Time for Gender Diversity in Nursing?

    June 16, 2015
    A potential nursing shortage may be looming on the horizon. The expected shortage has been temporarily subdued by the recent economic downturn wherein many nurses re-entered the nursing workforce to make ends meet. One of the issues (as it relates to a potential nursing shortage) is that nursing is, for the most part, a single gender profession.
  • Conference: Does Worry About CAHPS and the Patient Experience Keep You Awake at Night?

    June 16, 2015
    hospice 4.4.13
    As healthcare leaders, we strive to achieve a committed and dedicated workforce. However, our efforts do not always equal our outcomes. Let us inspire, educate, and challenge you to create patient experience excellence. Our expert coaches will share pragmatic expertise and guidance to equip you with a customized action plan to drive improvement at your organization.
  • The Unique Issues of the Post-Acute Care World

    June 15, 2015
    senior care
    The world of the post-acute care resident and family is the focus of much debate these days, but no one can debate the need for the care that these residents so richly deserve. Often this care is an indicator of employee engagement and commitment. Care providers interact with families who face fears, issues of safety, courtesy, respect and failure to meet expectations every day. How do you best address residents and families entering your facility with these fears?
  • Hospital Upgrades Performance and Competency Management with HealthStream

    June 12, 2015
    blog post 7.30.13
    Forrest General Hospital, the flagship of Forrest Health, implemented HealthStream’s Performance and Competency Centers to address its outdated performance management and competency evaluation systems, improve training quality and consistency, reduce staff time and frustration, and meet DNV accreditation requirements across its network of providers and facilities.
  • How Can Your Organization Improve the Patient Experience?

    June 10, 2015
    hospice 4.4.13
    Your employees work hard, giving their all – but do they have the training, tools, processes, and support in place to work smarter and to reach your patient experience goals? In preparation for our upcoming Patient-Centered Excellence Symposium, we asked several of our coaches the following question: What are some common customer challenges and solutions you identified in the most recent PX Symposium?
  • HCAHPS: Asset or Liability for Recruiting and Retaining the Best Healthcare Workforce?

    June 09, 2015
    Healthcare Workforce Advisor Winter 2015
    At the heart of many healthcare organizations’ mission statements is an imperative to place the patient at the center of our work. Either directly or indirectly stated, the quality of the patient experience (both clinical quality and patient’s perceptions of care and service) is paramount to why many organizations exist. The Hospital Consumer Assessment of Healthcare Providers and Systems Survey (HCAHPS) has become the standard by which we evaluate excellence in the patient experience.
  • The Financial Impact of Retention in Healthcare

    June 08, 2015
    blog 6.4.14
    For healthcare organizations, retention is critical in achieving patient-centered excellence. When retention suffers, the impact is felt across many hospital strategic priorities. Many organizations create a strategic goal around retention or employee turnover; however, retention matters, not in and of itself, but because of the outcome the goal produces.
  • Customer Uses HealthStream as a Foundation for Healthcare Onboarding

    June 05, 2015
    blog post 7.30.13
    GHS faced the challenge of managing onboarding and compliance for its transient, non-employed staff—students, faculty, interns, contracted and agency staff, volunteers, affiliate physicians, and allied health professionals, who all needed orientation but were not officially employed by GHS. The hospital reduced training time for contracted new hires to 48 hours, allowing staff to be on the floor faster, resulting in cost savings by reducing staffing needs.