• It’s Fulfilling to Work as a Nurse in Senior Living Communities

    March 28, 2015
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    I always had a passion for caring for older adults, but it was not uncommon for fellow nurses and friends to ask me, “Why did you choose to work in the field of geriatrics, which can be so challenging?” My response was that I viewed older adults as human beings who can continue to grow, develop, and share their life experiences, and that I go home from work every day feeling fulfilled.
  • One Doctor's Plan to Overhaul Primary Care

    March 24, 2015
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    Dr. Rushika Fernandopulle, co-founder of Iora Health, says health coaches have the power to heal the delivery system. The health coach model is different than disease management programs in which nurses in a call center monitor patients. Rather, a health coach meets face-to-face with patients to help improve their health and welfare.
  • Creating Your Own Standards of Performance for Healthcare

    March 23, 2015
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    This blog post continues our series of HealthStream Coaching's patient experience best practices. Every week we share information from our coaches that demonstrates their expansive understanding of the challenges faced by healthcare organizations and the solutions they have identified for improving the patient experience and patient and business outcomes. This week we examine Creating Your Own Standards of Performance for Healthcare.
  • Behaviors Drive a Patient-Focused Culture – Adapting Progressive Talent Strategies to Healthcare

    March 19, 2015
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    Improving the patient experience is not, however, merely about improved survey scores, not about creating a Ritz-Carlton like experience, and not about the latest patient satisfaction program or signs on the walls asking patients, “Is there anything else I can do for you?” It’s about creating a truly patient-centric culture where the services being provided are built around the patient’s dignity, autonomy, experience, and safety.
  • Hospital Improved Employee Satisfaction and Saved Money with HeartCode®

    March 18, 2015
    Customer Story
    Through collaboration with HealthStream, Saint Peter’s hospital eliminated all instructor-led classes and implemented HeartCode® BLS and HeartCode® ACLS, cutting- edge programs developed by the American Heart Association (AHA).
  • Are You in the Hospital-Acquired Conditions (HACs) Penalty Box?

    March 17, 2015
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    The HAC Reduction Program is designed by CMS to encourage hospitals to eliminate the incidence of HACs that could be reasonably prevented by applying evidence-based clinical guidelines. Is your organization working to avoid HAC penalties?
  • Standards of Performance Examples for Healthcare: Safety Awareness and Sense of Ownership

    March 16, 2015
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    This blog post continues our series of HealthStream Coaching's patient experience best practices. Every week we share information from our coaches that demonstrates their expansive understanding of the challenges faced by healthcare organizations and the solutions they have identified for improving the patient experience and patient and business outcomes. This week we examine standards for safety awareness and sense of ownership.
  • Can Hospitals Improve their Value-Based Purchasing Scores?

    March 11, 2015
  • Attention Shoppers: There’s a Special on Flu Shots and Corn Chips in Aisle 3

    March 10, 2015
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    As healthcare executives and physicians look on with chagrin, retailers are moving aggressively to fill unmet needs in the delivery of primary care for millions of Americans. Retailers are sending a warning shot across the traditional healthcare bow—showing that they are serious about providing primary care to the masses, and that they intend to grow their footprint in this market. This action has numerous implications for traditional healthcare providers.
  • Standards of Performance Examples for Healthcare: Elevator Etiquette and Privacy

    March 09, 2015
    blog post 07.21.14
    This blog post continues our series of HealthStream Coaching's patient experience best practices. Every week we share information from our coaches that demonstrates their expansive understanding of the challenges faced by healthcare organizations and the solutions they have identified for improving the patient experience and patient and business outcomes. This week we examine standards for elevator etiquette and privacy.
  • What Do We Know About the Newly Insured?

    March 03, 2015
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    With millions of Americans enrolling in the state and national exchanges (and Medicaid expansion programs) under the ACA, a natural question arises: What do we know about the newly insured? This blog post excerpts an article from the Winter 2015 issue of HealthStream's PX Advisor, our quarterly magazine designed to bring you thought leadership and best practices for improving the patient experience.
  • Nominations for the 2015 HealthStream Awards of Excellence Now Open!

    March 02, 2015
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    We are proud to announce that nominations are now being accepted for the 2015 HealthStream Awards of Excellence. These awards spotlight innovative programs and superior leadership that support organizational excellence, workforce development, patient satisfaction, employee engagement, and more.
  • Standards of Performance Examples for Healthcare: Commitment to Coworkers - Customer Waiting

    March 02, 2015
    blog post 10.6.14
    This blog post continues our series of HealthStream Coaching's patient experience best practices. Every week we share information from our coaches that demonstrates their expansive understanding of the challenges faced by healthcare organizations and the solutions they have identified for improving the patient experience and patient and business outcomes. This week we examine standards for commitment to coworkers and customer waiting.
  • Wellmont Expedited Performance Evaluations and Improved Completion Rates

    February 17, 2015
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    In this customer spotlight, featured in HealthStream's quarterly magazine, Healthcare Workforce Advisor, Wellmont shares how the organization adopted the HealthStream Performance Center and used it to expedite performance evaluations and improve completion rates.
  • Standards of Performance Examples for Healthcare: Communication and Call Lights

    February 16, 2015
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    This blog post continues our series of HealthStream Coaching's patient experience best practices. Every week we share information from our coaches that demonstrates their expansive understanding of the challenges faced by healthcare organizations and the solutions they have identified for improving the patient experience and patient and business outcomes. This week we examine standards for communication and call lights.