• Spring 2015 PX Advisor Focuses on Nurses

    April 24, 2015
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    In this newly published issue of PX Advisor, we are focusing on nurses in anticipation of Nurses Week on May 6-12. There are very few jobs in our country that are as demanding as those held by our advanced practice nurses, registered nurses, licensed practical nurses, and nurse’s aides.
  • Not Knowing Where to Start When Presenting Healthcare Data

    April 22, 2015
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    Books, movies, and music all have a beginning. Healthcare data, when presented or shared, often does not have an intuitive starting point. The challenge of not having a clear beginning is that when you see a dashboard littered with a dozen competing charts it’s easy to disengage. Tables of raw data can be even worse. Dashboards or reports are often designed to deliver everything and the kitchen sink.
  • Where Does CAHPS® and the Patient Experience Fit in Your Quality Plan?

    April 15, 2015
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    Since passage of the Patient Protection and Affordable Care Act, CMS is increasingly using CAHPS patient experience surveys as part of their quality reporting programs. The Hospital Inpatient Quality Reporting Program, the Physician Quality Reporting System (PQRS), the End-Stage Renal Disease Quality Improvement Program, and the Medicare Shared Savings Program for ACOs are a few examples of CMS quality reporting programs that include a CAHPS patient experience survey as a component in assessing healthcare quality.
  • Infectious Disease: Are We Prepared?

    April 13, 2015
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    2014 was one of the busiest years for infectious disease in the U.S. in more than a decade. The number of threats from infectious diseases is so pronounced, one expert from the Johns Hopkins University School of Medicine contends, we are in the midst of an “epidemic of epidemics."
  • It’s Fulfilling to Work as a Nurse in Senior Living Communities

    March 28, 2015
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    I always had a passion for caring for older adults, but it was not uncommon for fellow nurses and friends to ask me, “Why did you choose to work in the field of geriatrics, which can be so challenging?” My response was that I viewed older adults as human beings who can continue to grow, develop, and share their life experiences, and that I go home from work every day feeling fulfilled.
  • One Doctor's Plan to Overhaul Primary Care

    March 24, 2015
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    Dr. Rushika Fernandopulle, co-founder of Iora Health, says health coaches have the power to heal the delivery system. The health coach model is different than disease management programs in which nurses in a call center monitor patients. Rather, a health coach meets face-to-face with patients to help improve their health and welfare.
  • The Leader's Role in Creating and Promoting Standards of Performance for Healthcare

    March 23, 2015
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    This blog post continues our series of HealthStream Coaching's patient experience best practices. Every week we share information from our coaches that demonstrates their expansive understanding of the challenges faced by healthcare organizations and the solutions they have identified for improving the patient experience and patient and business outcomes. This week we examine Creating Your Own Standards of Performance for Healthcare.
  • Behaviors Drive a Patient-Focused Culture – Adapting Progressive Talent Strategies to Healthcare

    March 19, 2015
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    Improving the patient experience is not, however, merely about improved survey scores, not about creating a Ritz-Carlton like experience, and not about the latest patient satisfaction program or signs on the walls asking patients, “Is there anything else I can do for you?” It’s about creating a truly patient-centric culture where the services being provided are built around the patient’s dignity, autonomy, experience, and safety.
  • Hospital Improved Employee Satisfaction and Saved Money with HeartCode®

    March 18, 2015
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    Through collaboration with HealthStream, Saint Peter’s hospital eliminated all instructor-led classes and implemented HeartCode® BLS and HeartCode® ACLS, cutting- edge programs developed by the American Heart Association (AHA).
  • Are You in the Hospital-Acquired Conditions (HACs) Penalty Box?

    March 17, 2015
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    The HAC Reduction Program is designed by CMS to encourage hospitals to eliminate the incidence of HACs that could be reasonably prevented by applying evidence-based clinical guidelines. Is your organization working to avoid HAC penalties?
  • Standards of Performance Examples for Healthcare: Safety Awareness and Sense of Ownership

    March 16, 2015
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    This blog post continues our series of HealthStream Coaching's patient experience best practices. Every week we share information from our coaches that demonstrates their expansive understanding of the challenges faced by healthcare organizations and the solutions they have identified for improving the patient experience and patient and business outcomes. This week we examine standards for safety awareness and sense of ownership.
  • Can Hospitals Improve their Value-Based Purchasing Scores?

    March 11, 2015
  • Attention Shoppers: There’s a Special on Flu Shots and Corn Chips in Aisle 3

    March 10, 2015
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    As healthcare executives and physicians look on with chagrin, retailers are moving aggressively to fill unmet needs in the delivery of primary care for millions of Americans. Retailers are sending a warning shot across the traditional healthcare bow—showing that they are serious about providing primary care to the masses, and that they intend to grow their footprint in this market. This action has numerous implications for traditional healthcare providers.
  • Standards of Performance Examples for Healthcare: Elevator Etiquette and Privacy

    March 09, 2015
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    This blog post continues our series of HealthStream Coaching's patient experience best practices. Every week we share information from our coaches that demonstrates their expansive understanding of the challenges faced by healthcare organizations and the solutions they have identified for improving the patient experience and patient and business outcomes. This week we examine standards for elevator etiquette and privacy.
  • What Do We Know About the Newly Insured?

    March 03, 2015
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    With millions of Americans enrolling in the state and national exchanges (and Medicaid expansion programs) under the ACA, a natural question arises: What do we know about the newly insured? This blog post excerpts an article from the Winter 2015 issue of HealthStream's PX Advisor, our quarterly magazine designed to bring you thought leadership and best practices for improving the patient experience.