• Wellmont Expedited Performance Evaluations and Improved Completion Rates

    February 17, 2015
    In this customer spotlight, featured in HealthStream's quarterly magazine, Healthcare Workforce Advisor, Wellmont shares how the organization adopted the HealthStream Performance Center and used it to expedite performance evaluations and improve completion rates.
  • Standards of Performance Examples for Healthcare: Communication and Call Lights

    February 16, 2015
    This blog post continues our series of HealthStream Coaching's patient experience best practices. Every week we share information from our coaches that demonstrates their expansive understanding of the challenges faced by healthcare organizations and the solutions they have identified for improving the patient experience and patient and business outcomes. This week we examine standards for communication and call lights.
  • Healthcare Trends for 2015 - HealthStream Publishes the Winter 2015 PX Advisor

    February 13, 2015
    We are proud to bring you the Winter 2015 issue of PX Advisor, our quarterly publication that embodies our commitment to bring you regular thought leadership on improving the patient experience. This quarter we are looking closely at the challenges and opportunities faced by the healthcare industry in 2015, starting with our feature article by HealthStream’s own Robin Rose.
  • Five Impacts of ICD-10-CM in Post-Acute Care Settings: White Paper

    February 12, 2015
    WP ICD-PAC Cover
    ICD-10-CM is a major initiative for Post-Acute Care (PAC) organizations. This blog post is an excerpt from our white paper, co-written with our ICD-10 education partner Precyse, that discusses the positive outcomes, illuminates the major changes PAC organizations can expect, and addresses the new opportunities ICD-10 will present for delivering and tracking patient care.
  • Hospital Recognized for Resuscitation Quality with HeartCode®

    February 11, 2015
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    February is Heart Month. HealthStream recognizes Heart Month by featuring one of our customers who has proven to be committed to High-Quality CPR. Through its partnership with HealthStream, Bayhealth adopted HeartCode® to streamline and standardize CPR certifications, while improving CPR quality.
  • Building a Quality Nursing Workforce with Training, Assessments, and Technology

    February 10, 2015
    NurseCompetency is on a mission to create a safer healthcare environment for patients and healthcare workers through the use of current, clinically relevant education, assessments, and technology. Creating a quality workforce improves outcomes and patient experiences.
  • Specific Healthcare Standards of Performance Examples: Attitude and Appearance

    February 09, 2015
    This blog post continues our series of HealthStream Coaching's patient experience best practices. As we look at best practices for using healthcare standards of performance, we will share some specific examples. This week we examine standards for attitude and appearance.
  • Outpatient Surgery CAHPS – It’s closer than you think!

    February 04, 2015
    Nearly 10,000 hospital-based outpatient surgical departments (HOPDs) and ambulatory surgery centers (ASCs) will have the opportunity to conduct the Outpatient/Ambulatory Surgery Patient Experience of Care Survey or O/ASPECS starting in 2016. Similar to the national implementation of HCAHPS, this survey will start as a voluntary reporting program in which HOPDs and freestanding ASCs can choose to conduct the survey and report results to CMS.
  • Post-Acute Care: The Critical Next Step in Readmissions Management

    February 04, 2015
    The importance of the post-acute care (PAC) sector to the healthcare delivery system has been increasing since the passage of The Patient Protection and Affordable Care Act (PPACA) of 2010. The PPACA set forth the first effort to address the readmission problem by allowing Medicare to hold hospitals accountable for readmissions by assessing financial penalties based on readmission rates, to use “pay for performance” incentive programs, and to test new payment models to influence the hospital discharge process.
  • Tie the Standards of Performance to Healthcare Employee Practices

    February 02, 2015
    blog post 7.16.13
    The Standards of Performance can be used in numerous ways to help select applicants who are well suited to the healthcare organization’s culture. For example, some organizations attach a copy of the Standards to employment applications. Then potential employees are asked if they can live by the defined behaviors and if they are willing to sign a statement of agreement.
  • 10 Lessons Learned from Multiple Magnet® Journeys

    January 29, 2015
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    This blog post is an excerpt from an article by Gen Guanci, MEd, RN-BC, CCRN, Creative Health Care Management, in the current issue of PX Alert, HealthStream's quarterly e-newsletter devoted to the wide range of challenges, situations, and issues that have an impact on the patient experience. Subscribe to PX Alert. From work with both national and international Magnet®-aspiring and Magnet®-designated organizations, here are her top 10 lessons learned.
  • Webinar: PQRS, The Value Modifier, and the CAHPS for PQRS Survey--Ask CMS Experts

    January 28, 2015
    As part of our continuing Re-CAHPS education series, HealthStream is pleased to host Lauren Fuentes from the Centers for Medicare and Medicaid Services on February 3rd, 2015. Ms. Fuentes will provide an overview of the Physician Quality Reporting System, the Value Modifier and the CAHPS for PQRS Survey.
  • Does Your Healthcare Staff Deliver High Quality CPR?

    January 27, 2015
    During cardiac emergencies, quality matters. It is our duty to arm clinicians with education that truly prepares them for life-threatening emergencies, and gives them the confidence and competence needed to recall this education when it counts.
  • Sustaining The Standards of Performance in Healthcare

    January 26, 2015
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    In order for Standards of Performance to become ingrained in a healthcare organization's culture, they must be hardwired so that employees live and breathe them daily. Communication is the key to making a permanent connection between the Standards and the behaviors that most exemplify the culture, serving as the backbone of its success.
  • Use Targeted Pulse Surveys to Achieve Healthcare Workforce Alignment

    January 21, 2015
    As an essential part of an organization’s workforce strategy, the annual employee engagement survey provides organization-wide feedback for an overall view of the health of an organization and the factors influencing business outcomes. Employee engagement is the metric that drives everything else, and when scores rise or fall, other metrics, such as financial or operational performance, and patient satisfaction can climb or dip with it.