• Managing Various Levels of Performance in Healthcare

    August 24, 2015
    blog 10.23.13
    Retention efforts should not be focused on underachieving staff just for the purpose of managing the budget. Energy by the leader should be spent on managing underachieving staff effectively while retaining high achievers and solid achievers through actively engaging those employees in the patient experience.
  • How Does Nurse Job Satisfaction Compare to Other Professions?

    August 19, 2015
    blog post 6.9.14
    This blog post (the second in a three-part series) was written by Randy Carden, Ed.D., Senior Research Consultant, HealthStream and was included in a recent issue of PX Alert, HealthStream's quarterly e-newsletter devoted to the wide range of challenges, situations, and issues that have an impact on the patient experience.
  • Handle Potential Patient Violence Using the RELATE™ Model

    August 18, 2015
    blog post 7.7.14
    While the problem is large and the potential for failure seems daunting, a simple and highly effective tool is available to de-escalate situations of potential violence or aggression. HealthStream’s RELATE™ communication model provides an elegant and effective approach to dealing with this problem.
  • Are you Prepared for the 2015 CAHPS for ACOs Survey?

    August 17, 2015
    HealthStream CAHPS Surveys
    The Centers for Medicare & Medicaid Services (CMS) has announced the timeline for the 2015 CAHPS for ACOs Survey. The timeline, which is the same as the CAHPS for PQRS Survey, requires that ACOs register their survey vendor by September 22nd, 2015. HealthStream has been approved by CMS to administer this survey on behalf of ACOs since 2014.
  • Myth or Reality: Are Satisfied Nurses More Likely to Stay?

    August 12, 2015
    Nursing Satisfaction
    Although there is a lack of agreement about the severity of the nursing shortage that is being predicted, most feel that there will be a substantial shortage developing over the next several years. Job satisfaction is important to consider when evaluating nurse retention.
  • Four Tactics for Enhancing Emergency Department Staff Engagement

    August 10, 2015
    Emergency Department Staff Engagement
    Once a solid and aligned leadership team is in place and a foundational patient-centered culture has been established, the focus shifts to include a full roster of engaged staff and physicians, providing care and service to patients and their families. Ensuring the entire team is engaged and committed has a powerful effect on ED performance and will act in synergy with having a strong group of leaders in place.
  • Provider Enrollment Solutions Vital for Hospital Revenue Cycle Management: White Paper

    August 06, 2015
    automate provider enrollment solutions
    In this White Paper, HealthStream examines the new environment for Provider Enrollment and its implications for hospital and health system leaders. We present new research collected in early 2015 by HealthStream from 130 hospital and health system credentialing executives throughout the U.S. who indicate that improving the Provider Enrollment function is a high priority in their organizations.
  • HealthStream Launches Compensation Planner for Healthcare

    August 05, 2015
    blog post 10.6.14
    HealthStream announced today the launch of the HealthStream Compensation Planner™ for compensation management in healthcare organizations. Its flexible and easy-to-customize design automates time-consuming workflows, eliminates spreadsheets, makes the best possible recommendations for salary increases and incentive awards, and simplifies budget definition and approval processes—all through an application with the highest levels of accuracy and security.
  • Improving Regulatory Compliance is a Key Priority for 2015: New PX Advisor

    August 04, 2015
    PX Advisor 3Q2015
    In this issue of the PX Advisor, our theme is regulatory compliance. As you well know, healthcare is a heavily regulated industry; we are under the oversight of myriad state and federal agencies ranging from OSHA to CMS—in addition to private organizations such as JCAHO and NCQA.
  • Creating a New Vision for Patient Excellence: Case Study

    August 03, 2015
    blog 6.4.14
    Golden Valley Health Centers (GVHC), a federally qualified health center with 26 clinics in California, was growing rapidly. During this time, a series of internal changes highlighted the need for more uniform practices when it came to creating a positive patient experience. It was time to set the foundation for engaging employees in moving to a new level of patient-centered excellence.
  • Why Is Physician Engagement Critical for Patient Experience: White Paper

    July 30, 2015
    Healthstream physician engagement solutions
    Why is physician engagement so critical for a successful patient care experience in hospitals today? This paper discusses how healthcare delivery is migrating now from a volume-based to a value-based system, which requires a physician-led, team approach.
  • Education is Vital for Controlling Communicable Disease Outbreaks: AACN

    July 28, 2015
    blog post 7.19.13
    AACN Shares How Education is Vital for Controlling Communicable Disease Outbreaks. The highly publicized 2014 West Africa Ebola outbreak reinforced the importance of critical care knowledge, skill, and teamwork in uncertain situations to the entire healthcare community.
  • What Matters Most to Post-Acute Care Residents?

    July 27, 2015
    senior care
    The most significant question involved in understanding satisfaction and experience in the post-acute residential environment is: “What matters most to the post-acute/long term care resident?” To have an impact on the experience of care there are at least five areas that deserve the greatest focus: Environment; Care; Communication and Respect; Autonomy; and Activities.
  • You’re Already a Healthcare Data Visualization Expert

    July 22, 2015
    5.28.15 blog image 1
    The term data visualization may already be in your vocabulary or you may have heard it quickly in a discussion about charts or reports. Anyway, don’t worry that it's some new class you have to take or concept that you will be forced to use. Whether you realize it or not you’re already an expert. Actually, if you work in a hospital you’re a leading authority on data visualization.
  • Selecting the Best Chart for Your Healthcare Data

    July 22, 2015
    blog post image 3 7.22.15
    The best chart is usually not the newest, most elaborate, or most colorful. In fact, it's often the opposite. You don’t order a medical test for a patient just because you can--don’t just use the sexiest chart available either. So, how do you determine which chart is right for your audience?