• Learning From Patients: The Story of Ray

    May 26, 2015
    blog 4.29.14
    Every coach with a clinical background has a patient who has made a significant impact on his or her life--one who, while in the role of patient, has been the teacher. Ray* was that patient for me.
  • HealthStream Salutes our HCAHPS Five Star Award Winners!

    May 20, 2015
    blog post 6.25.13
    With little fanfare, the Centers for Medicare & Medicaid Services (CMS) debuted the new HCAHPS Star Ratings on the Hospital Compare website with the April 2015 public reporting of HCAHPS results. Twelve star ratings now appear on Hospital Compare-one for each of the 11 HCAHPS measures, plus a new HCAHPS Summary Star.
  • Improving Pediatric Health by Focusing on Behavior Change

    May 19, 2015
    Shari Barkin, MD, MSHS, is a professor in the Department of Pediatrics and the chief of general pediatrics at the Monroe Carell Jr. Children’s Hospital at Vanderbilt. With more than 20 years of experience as a practicing pediatrician and researcher, Dr. Barkin has seen firsthand the opportunity to improve lives through early intervention and behavior change. She has made behavior change her life’s work and has a great deal of experience in knowing what does and what does not work.
  • Great Patient Care Starts with Great Employee Care

    May 18, 2015
    blog post 10.10.13
    Your organization’s success depends on how engaged and empowered your people are and how well they deliver a patient-centered experience. An organization can only achieve its highest potential if its employees are fully aligned with the organization’s mission, vision and goals, engaged as owners, and functioning at their fullest potential.
  • HealthStream Competency Center Customer Spotlight: Kettering Health Network

    May 14, 2015
    blog post 9.10.13
    Kettering Health Network was facing several challenges, including effectively managing employee competencies, standardizing its education program, improving HCAHPS scores, minimizing training inefficiencies, and improving its accreditation process. Since partnering with HealthStream, Kettering has pursued multiple solutions and, as a result, experienced significant improvements.
  • 10 Healthcare Talent Management Trends for 2015

    May 12, 2015
    As we look toward 2020 and the nursing shortage that is forecast, it is obvious that talent management will become more and more important to the success of every healthcare organization. Following are some of the talent management trends we expect to see in healthcare in 2015.
  • How to Start Encouraging Patient-Centered Excellence in the ED

    May 11, 2015
    blog post 7.23.13
    As the healthcare industry evolves, leaders continue to search for new and more effective ways to meet the growing demands and expectations of patients, payers, and regulators. No place is this more true than in a hospital’s emergency department (ED) where leaders face mounting pressure to improve metrics and achieve better outcomes in a fast-paced, hectic environment, often with fewer resources.
  • Re-CAHPS Webinar (5/20/15): New Survey Reqs for PQRS, Outpatient Surgery, and Other CAHPS Programs

    May 08, 2015
    What do acute care hospitals, post-acute facilities, medical providers, ambulatory surgery facilities and payers have in common? HealthStream’s subject-matter experts will provide an update on the new CAHPS surveys and the latest information on some of the established CAHPS programs. We’ll also share some best practices on preparing your staff for a new CAHPS survey, and how to create a culture of accountability.
  • Myth or Reality: Are Satisfied Nurses More Likely to Stay?

    May 07, 2015
    blog post 9.25.13
    Most experts agree that there will be a substantial nursing shortage developing over the next several years. The shortage has been helped somewhat with nurses returning to the work world to make ends meet during the recent economic recession. Nurse retirements, coupled by the effect of the Affordable Care Act and the glut of aging baby boomers as potential patients, may exacerbate the problem.
  • Off to a Good Start: Nurse Preceptor Program Priorities and Best Practices

    May 06, 2015
    A comprehensive nurse preceptor program consists of structures and processes that are tied to two types of outcomes. There are no specific or prescriptive steps for developing a comprehensive program. Every organization will need to look at its culture, resources, and unique needs to determine the exact steps and content of its program. However, some universal guidelines and steps are helpful to consider when building a program from infancy.
  • Succession Planning for a Dynamic Healthcare Future

    May 05, 2015
    As hospitals prepare to solve new business challenges, it’s time to reinvent succession-planning models. This environment requires hospitals and health systems to rethink how they deploy succession plans to avoid introducing vulnerabilities into their organizations; however, many healthcare organizations are barely at the starting line when it comes to succession planning.
  • Considerations for Nurses Transitioning From Acute Care to Post-Acute Care

    May 04, 2015
    blog post 6.12.14
    Nursing is a profession that offers a great variety of settings to work, including physician office, specialty clinic, school, hospital, home health, skilled nursing and rehabilitation center, retirement community, and many more. This article will focus on nurses transitioning from acute care to post-acute care, specifically skilled nursing and rehabilitation centers. There are four key characteristics representing an assortment of skills and qualities that are important to consider when nurses are transitioning from acute care to post-acute care.
  • The Growing Need for Care Coordination

    May 01, 2015
    Faced with mounting costs, the need to prepare for the coming storm, and the data supporting the implementation of care coordination and service integration processes, many organizations have already begun to address the need for care coordination during the 30 days following discharge. That window is critical for a couple of reasons.
  • An HCAHPS and Employee Engagement Success: Holy Spirit Health System

    April 30, 2015
    blog post 6.25.13
    Holy Spirit Health System partnered with HealthStream in January 2013, to address some challenges they were experiencing with their HCAHPS scores and employee engagement. Since engaging with HealthStream, Holy Spirit has seen impressive improvement in HCAHPS, patient response, and employee engagement.
  • AACN: Education is Vital for Controlling Communicable Disease Outbreaks

    April 29, 2015
    blog post 6.12.14
    The 2014 West Africa Ebola outbreak is the most recent highly publicized viral outbreak to challenge the healthcare community, but Ebola Virus Disease (EVD) has not been our first challenge and it will not be the last. Infectious diseases have always carried risks for healthcare providers, and there have always been dedicated healers ready to face the fight.