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Learn MoreIn a pandemic, priorities shift. For healthcare providers, that has meant a finite focus on patient care and employee safety, along with a daily realignment of staff to handle the most urgent care needs. This narrowing of operations has also meant that many procedures and processes, such as ongoing performance evaluations and annual reviews, have been modified or, in some cases, put completely on hold. Providers are realizing that neglecting these assessments is not optimal for the long term—and they’re starting to reimagine how to improve them when nothing seems normal.
This blog post excerpts an article from HealthStream, Performance Management Turned Upside Down, that features HealthStream’s Brad Weeks, Director, Performance Platform Solutions, and Megan Gibson, Manager, Success Management. This article explores how the COVID-19 pandemic has made healthcare organizations even more aware of the importance of improving performance evaluations and employee reviews at a time when nothing is normal about performance management in healthcare.
COVID-19 Has Altered Human Resources Processes
In healthcare, performance management historically has been done through annual evaluations with direction and oversight from Human Resources and the executive team. Then along comes the pandemic, and procedures and policies are forced to change. Organizations are forced to postpone procedures like elective surgeries, and performance reviews got pushed out indefinitely because they aren’t critical to patient care. At the same time, staff are being asked to take on many new roles and responsibilities.
Assessments Put on Hold
“Many organizations made the decision not to issue merit, or performance-based evaluations, at the start of the pandemic” Gibson says. “Some providers we work with had put systems in place to have evaluations wrapped up by the end of the first-quarter of 2021, and now those assessments have been extended through the end of the year. They still want the conversations to occur, because of internal policy and the requirements of surveys, but the tone and timing is completely different.”
“In many cases, organizations had to furlough staff who would have led those activities, so managers have had to step in and complete reviews of personnel they didn’t previously oversee in order to meet deadlines. That created a new level of stress for both the reviewer and reviewee,” Gibson adds.
A Staffing, Capacity, and Focus Issue
“The normalcy of the whole cycle was affected,” she says. “And the biggest struggle we have seen has been getting people to submit their evaluations. Most people don’t actually look forward to performance reviews, and so facilities have had to fight to achieve compliance and meet these extended deadlines.”
Other posts in this series will include:
Learning & Performance Exclusively for the Healthcare Workforce
There’s a good reason why HealthStream’s workforce education solutions are already trusted by more than 70 percent of healthcare organizations in the U.S. HealthStream’s comprehensive suite of learning and competency management tools empowers your people to deliver the best care more easily and effectively than ever before. Powered by the industry’s top content providers, HealthStream's Learning & Performance solutions connect you to healthcare’s largest learning community with a learning management system customized by you to meet your organization’s unique needs.
HealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsWhen you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
View All Quality & ComplianceBe confident in your staff’s ability to reduce risk by providing compliance training that changes behavior.
View All ProductsDevelop next-level people for next-level care by prioritizing quality and safety improvements.
View All ProductsStandardize policy and procedure management with an automated, customized, and centralized system.
View All ProductsEstablish a culture of belonging with education supporting DEI, wellness, engagement, and leadership development.
View All ProductsHealthStream offers professional training and education on how to best optimize your reimbursement process within your healthcare organization.
View All ReimbursementStreamline the revenue cycle management process and protect your bottom line with expert-backed education.
View All ProductsLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All ResuscitationIn all areas of resuscitation, from neonatal to elderly care, clinical deterioration is a risk that can be avoided with the help of HealthStream's training programs.
View All ProductsNurture the skills of your nurses and medical staff to help mold them into effective leaders with development training from HealthStream.
View All ProductsExpand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.
View All Clinical DevelopmentMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream leverages medical professional development in healthcare by providing staff training programs
View All ProductsComprehensive, industry-leading provider onboarding and credentialing software that validate health outcomes and support provider assessment.
View All CredentialingOur affordable CVO credentialing services establish patient safety by enabling primary source verification for your healthcare organization.
View All ProductsIntegrate with Epic to validate and add new providers directly to your provider master file.
View All ProductsMake sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.
View All SchedulingHealthcare workforce management is essential. We provide advanced scheduling solutions for organizations to solve issues such as nurse retention
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