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  • Successful Healthcare Recruiting Has Changed: White Paper

    March 01, 2016
    Healthcare organizations are bucking traditional recruiting models to zero in on the best job candidates, accelerate selection, and engage candidates from the start. This paper looks at the trends reshaping the healthcare workforce and the new rules of recruiting.
  • The ICD-10 Deadline Has Now Passed—Now What?!!

    February 25, 2016
    With the ICD-10 deadline just behind us, it is clear that ongoing competency maintenance and remediation will be key factors in optimizing the revenue cycle long term.
  • The Skilled Nursing Facility 30-Day All Cause Readmission: What’s Next?

    February 24, 2016
    Hospitals, CMS and nursing homes have begun to take a closer look at the Transitions of Care (TOC) data, particularly that of hospital readmissions that occur within 30 days of discharge from an acute care hospital to a skilled nursing facility. Under Value Based Purchasing (VBP), a financial penalty is attached to poor performance on the hospital’s TOC measures which has led to more scrutiny on the causes of unscheduled readmissions, particularly those causes that may be beyond a hospital’s control. These readmissions are costly, put patients at risk for complications and appear to be largely preventable.
  • Improve Provider Processes and Provider Data Management with Echo

    February 18, 2016
    Provider data management must become a core competency for healthcare organizations, underpinning a multitude of critical processes to boost care quality, admissions, revenues, and patient and provider satisfaction.
  • Ten Things We Know about Readmissions: E-Book and Paper

    February 17, 2016
    In the nearly three years the program has been in place, hospitals and regulators alike have learned a great deal about readmissions and the key factors driving them. We have even witnessed some unintended consequences from the HRRP. This paper discusses ten things that are important to know about readmissions.
  • Bringing Rounding to the Forefront of Healthcare Workforce Development

    February 15, 2016
    Rounding is one of the primary activities in which nurses engage to check on patients and their recoveries. With digital tools such as Orchid, nurse satisfaction can increase upwards of 50%, and organizations have a greater ability to make lasting improvements.
  • Where is Provider Credentialing Headed? An Expert Q&A

    February 12, 2016
    In the future of credentialing, we will continue to see an increased emphasis on reviewing and assessing clinical competency when making initial credentialing, re-credentialing, and privileging decisions.
  • A New Approach to Physician Employment

    February 11, 2016
    What will success look like in this new era of physician employment? We need to create a culture where hospital and physician goals intersect.
  • From the HealthStream Engagement Institute

    How to Conduct Service Recovery in Healthcare (Part 2)

    February 08, 2016
    For service recovery to be successful, every member of the organization is expected to respond and take ownership of a patient’s or customer’s complaint or concern. Here is a guide to the steps involved in this important process.
  • Standardization is Needed for Credentialing and Provider Enrollment (Part 2)

    February 04, 2016
    Hospital leaders are increasingly asked to do more with less in regard to ongoing monitoring but are struggling with how to do it. More frequent credentialing is needed to support quality and patient safety—without standardization in the process, this only means more time and money spent.
  • Six Research-based Steps to Employee Retention

    February 03, 2016
    Recent research shows that there are six key areas you should focus on to improve retention, according to Katie Owens, Vice President, HealthStream Engagement Institute, and Robyne Wilcox, Product Manager (Talent Management), HealthStream.
  • From the HealthStream Engagement Institute

    How to Conduct Service Recovery in Healthcare (Part 1)

    February 02, 2016
    For service recovery to be successful, every member of the organization is expected to respond and take ownership of a patient’s or customer’s complaint or concern. Here is a guide to the steps involved in this important process.
  • Year-Round Focus is Key to Improving Physician Satisfaction & Engagement

    January 28, 2016
    Physician survey results are invaluable for hospital leadership as they work to understand and improve nursing, operations, and quality of care.
  • Learn More about Solutions to the Readmissions Challenge: E-Book

    January 27, 2016
    Readmissions and medical errors are a common and expensive problem. But what are the key drivers and how can they be addressed? What are the real costs and consequences of such error? And how does post-acute care impact the trend?
  • From the HealthStream Engagement Institute

    When to Do Service Recovery in Healthcare (and Who is Responsible)

    January 18, 2016
    Any time your service fails to meet a customer’s expectations, service recovery is in order. Remember, if the customer perceives that there is a problem, there is a problem.

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