• From the HealthStream Engagement Institute
    blog post 11282016

    Healthcare Leader Rounding on Patients: Best Practices

    November 28, 2016
    When rounding on patients, the healthcare leader focus the entire process in ways that leave a good impression by taking action and expressing appreciation.
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    Consumers Need to Be Educated About the Financial Side of Healthcare

    November 24, 2016
    What may have been a lone voice highlighting the need for consumer-centered financial information in the first decade of the new century has now been joined by a booming chorus in 2016.
  • From the HealthStream Engagement Institute
    Blog Images_Drs&Patients_608x320_Artboard 35_LB

    Best Practices for Conducting Leader Rounding on Employees: Explain

    November 23, 2016
    When rounding on staff, the healthcare leader should explain to those he or she encounters the reasons for being there. This encourages open and honest communication.
  • From the HealthStream Engagement Institute
    Blog Images_Drs&Patients_608x320_Artboard 40_T

    Healthcare Leaders: Take Action and Express Appreciation When Rounding on Staff

    November 23, 2016
    When rounding on staff, the healthcare leader should close the effort in ways that leave a good impression by taking action and expressing appreciation.
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    Skilled Nursing Facilities Should Prepare for a Future of Challenges and Opportunities

    November 02, 2016
    A number of things will continue to be big challenges for skilled nursing facilities. They are operating on thin margins in the face of inadequate Medicaid reimbursement while also contending with declining private-pay population numbers, negative general public perceptions, outdated facilities, and difficulty in attracting and retaining staff.
  • From the HealthStream Engagement Institute
    Blog Images_Drs&Patients_608x320_Artboard 41_MG

    10 Reasons to Round on Employees

    October 24, 2016
    However, it’s important for employees to see and talk to their leaders. Rest assured that the quality of the experience will improve over time.
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    Talking About CAHPS for Home Health and Hospice

    October 20, 2016
    In this Re-CAHPS article, we include the latest CAHPS news, and identify the key drivers on the Hospice CAHPS Survey that was introduced in 2015. We also take a look at the Home Health CAHPS and HCAHPS surveys to see if there are any lessons to be learned for post-acute providers.
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    Never Stop Improving: The Importance of Nurse Competency

    October 19, 2016
    A recent report stated that patients often judge the quality of nursing care in a facility as being at the skill level of the least experienced and competent nurse. Take a moment to let that statement soak in, and think of the nurse on your unit to whom this applies. Is that nurse a brand new graduate?
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    Hiring the Right People in Healthcare

    October 19, 2016
    Turnover and retention are a growing problem for organizations across the continuum of care. Increased volume demands on our healthcare system mean that organizations cannot afford to waste time hiring the wrong people. Two of our partners, Assess Systems and NurseCompetency, help care organizations improve their hiring processes and identify and assess better potential candidates.
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    Can Home Care Be the Eyes and Ears of the Larger Healthcare Team?

    October 19, 2016
    If we can teach home care staff what to look for and what to do when they notice even the smallest change, we have an incredible opportunity to improve the quality of life for patients and to keep them out of the hospital.
  • From the HealthStream Engagement Institute
    blog post 10172016

    Why Healthcare Leaders Should Regularly Round on Employees

    October 17, 2016
    However, it’s important for employees to see and talk to their leaders. Rest assured that the quality of the experience will improve over time.
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    Create Moments That Matter for Patients to Improve Experiences and Outcomes

    October 13, 2016
    Patients are impacted by every person who comes in contact with them or their families. As integral participants in healthcare, we have a vital role to play in our patients’ perceptions of their experiences.
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    A Better Way to Train for New Medical Products and Devices: Customer Spotlight

    October 12, 2016
    Genesis Health System in Eastern Iowa and Western Illinois implemented HealthStream’s OneSource Medical Product Training and improved their processes for introducing new medical products to the Genesis network. HealthStream’s OneSource provides engaging, interactive courseware that gives employees the opportunity to learn and train on medical products—often with virtual simulations—from a wide range of manufacturers. Because it is all online, employees can train at any time and from any place. Genesis’s achievements from this initiative include:
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    How Can Your Healthcare Organization Create an Optimal Surgical Experience? Presentation

    October 10, 2016
    Overcoming challenges regarding communication and engagement in healthcare and especially surgical services can be daunting; however, it is not impossible. Engaging the surgical team strategically is key to the success of great perioperative experiences. Engaged teams are more productive, involved, committed, and accountable, and they contribute to the overall success of the patient experience. The benefits of engagement include a positive culture and lower staff turnover and result in retention of seasoned and skilled staff, enhanced recruitment of new talent. Correspondingly, physicians becomes partners and champions of the surgical process and of an elevated patient experience and organizational brand loyalty. Engagement drives institutional energy, resulting in as much as 60% fewer defects, 16% higher productivity, 37% less absenteeism and 49% fewer accidents.
  • From the HealthStream Engagement Institute
    blog post 10102016

    Healthcare Senior Leader Rounding—Answers to Common Questions

    October 10, 2016
    However, it’s important for employees to see and talk to their leaders. Rest assured that the quality of the experience will improve over time.
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