• 5ways

    5 Ways Compensation Planning Can Improve Employee Retention

    In today’s environment, compensation planning is no longer just about making sure everyone is paid correctly (although that is still important); it is a tool that can be used to dramatically improve retention using many of the systems your organization may already have in place.
  • ED IP SS

    Patient-Centered Excellence in the Emergency Department

    In this paper, Eric Heckerson, Coach at HealthStream Engagement Institute shares our proven six-step approach for enhancing the performance of an emergency department to achieve desired outcomes.
  • HCAHPS DP_screenshot

    Addressing Top HCAHPS Challenges

    HealthStream has used various surveys to collect information from healthcare leaders and employees on their organizations’ top HCAHPS challenges. Our analysis of 1,800 responses has helped us identify the top three challenges in regard to improving HCAHPS performance.
  • ambass

    Ambassadors of Hope in Healthcare

    Recent studies done by HealthStream indicate that, as it relates to their healthcare, patients hope to be treated with dignity and respect, and they hope that their emotional needs will be met along with their medical needs. We must all realize that we as individuals are ambassadors of that hope. Ambassadors of Hope is a concept we developed to help healthcare workers of all levels gauge their own abilities and reasons for choosing a healthcare profession. This paper examines three of the basic characteristics necessary to becoming an Ambassador of Hope.
  • HS_Discovery_WantedNeeded_Cover

    Wanted: The Always Experience. Needed: The Always Executive.

    In this paper, we share some best practices that we have seen companies use in achieving the cultural transformation necessary to support an Always Experience. In particular, we focus on the critical role and responsibility of the executive leader for effecting the cultural change needed for a Culture of Always. We describe the key steps utilized by HealthStream in helping an executive team lead the transformation needed to become an Always Culture.
  • inpatient-HCAHPS-scores

    The Relationship between Inpatient Length of Stay and HCAHPS Scores

    This HealthStream study, conducted by Research Analysts Jim Eggers, Chad Wrye, and Paul No, under the leadership of Randy Carden, Ed.D., Senior Research Consultant, examined the relationship between inpatient length of stay (LOS) and patient ratings of the hospital as measured by HCAHPS scores.
  • collecting-cg-cahps-data

    A Comparison of Methods in Collecting CG-CAHPS Data

    This HealthStream study, conducted by Randy Carden, Ed.D., Senior Research Consultant, tested three modes of CG-CAHPS survey administration and looked for possible relationships with response rates and scores.

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