Please note - all Webinars are in CST


  • What You Need to Know Now About CAHPS: CAHPS Program Update with a Special Coaching Segment on How to Prepare for OAS CAHPS

    Date and Time: Feb 08, 2017 01:00 PM
    Length: 60 minutes

    Join Karen Sorensen as she walks us through the most recent CAHPS updates. She’ll share the new HCAHPS pain questions that are under consideration, as well as provide the latest information on OAS CAHPS that becomes mandatory starting in 2018. If you are conducting CG-CAHPS and want to know how the new Merit-based Incentive Payment System (MIPS) will impact your physician practices in 2017, be sure to tune in. Following the CAHPS update, Beth Thune will share with us proven tactics and best practices on how to prepare for the national implementation of OAS CAHPS. Beth has worked with some of our largest and smallest customers, and she’s seen what works and what doesn’t. Beth will provide a checklist of strategies you’ll want to implement throughout 2017 to ensure success in 2018.

  • Cracking the Code: A Data-Driven Approach to the Competency of Communication

    Date and Time: Feb 15, 2017 01:00 PM
    Length: 60 minutes

    Patients and clinicians alike are tired of long surveys driven by compliance mandates with dated information. Patients only want to answer questions about the aspects of their experience they care about the most. Meanwhile, clinicians want to receive information that is timely and linked to specific learning and development resources that can improve their performance. Join us for a live discussion of patient experience datasets and practical strategies your caregivers can use to improve their competence and confidence when communicating with their patients.

  • Effective Communication at the Point of Care

    Date and Time: Feb 22, 2017 01:00 PM
    Length: 60 minutes

    Clear communication is perhaps most critical during care delivery. But, how do you equip caregivers across your organization to communicate consistently and effectively at each interaction? In this webinar we will explore evidence-based methods to ensure that caregiver-to-patient communication leads to improved quality outcomes.

  • Communication: What Do Employees Want to Hear From You?

    Date and Time: Mar 01, 2017 01:00 PM
    Length: 60 minutes

    As leaders, we believe we communicate well to our employees; but to our employees, they always think we could do better. How do you please a group that is seemingly never satisfied on this topic? Are they wrong? The reality is that we can always communicate better and it all starts with the example set by senior leadership to drive culture and deepen the sense of trust and loyalty throughout the organization. In this session we will discuss how to create a communication culture that supports consistent messaging, various forms of communication, as well as how to ensure you are successful in your approach.

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