Reconnecting Your Team to Patient-Centered Excellence
During times of need, patients and families look to their healthcare providers to provide quality care and support. But too frequently, organizations struggle with a desensitized frontline staff that negatively affects the patient experience. What can be done when staff lose their "why"?
The solution is to recognize that patient-centered excellence doesn't happen on its own. It requires leaders to commit to a culture of transformation and role model the importance of engagement and compassion. Download this white paper to learn which actions will renew commitment to quality care and result in an exceptional patient experience.