Confidence is Key to Improving the Patient Experience
Your Emergency Department (ED) has become your front door, setting the stage for the community’s perception of your entire facility. Does it tell the story you want to tell? Now is the time to start assessing and improving your patients’ experiences in your Emergency Department. Hospitals that get a jump-start on improvement efforts will directly affect survey measures, and eventually reimbursement.
Download an outline of the ED-CAHPS, or as CMS is initially calling it – the Emergency Department Patient Experiences with Care Survey (EDPECS)
Non-Acute CAHPS Surveys / HealthStream Surveys – We’re All a Part of the Patient Experience