Coaching to Help Organizations Achieve Patient-Centered Excellence


Having coached over 350 organizations since 2007, let us help you keep the patient at the center of everything you do. Our tools, tactics and best practices are evidence-based and outcomes driven. Our coaches have proven track records of helping ambulatory organizations improve physician and workforce engagement, elevate the patient and family experience, and achieve quality outcomes.

Meet the Coaches

Reduce Readmissions Through Effective Communication Tools

HealthStream’s hands-on, active tools provide specific solutions for your organization and hardwire best practices into your processes.

Discharge Phone Calls

Extend the care of your facility beyond your walls with EchoAccess Discharge Solution. This application enables both calls and text messages to be sent to both patients and to caregivers to reduce avoidable readmissions.

The solution helps hospitals improve patient care by ensuring that tasks associated with discharge are done consistently and to the highest level of quality.

Empower Your Internal Champions to Lead Sustainable Change

Transform subject matter experts into capable trainers – the most efficient route to achieving your team’s goals of patient experience excellence, cultural transformation, and use of proven tactics to achieve and sustain success – with HealthStream’s Train-the-Trainer solution.

HealthStream Brands