Coaching to Help Organizations Achieve Patient-Centered Excellence


Having coached over 350 organizations since 2007, let us help you keep the patient at the center of everything you do. Our tools, tactics and best practices are evidence-based and outcomes driven. Our coaches have proven track records of helping ambulatory organizations improve physician and workforce engagement, elevate the patient and family experience, and achieve quality outcomes.

Meet the Coaches

Do You Know Your Patient Touch Points?

The patient experience is shaped across the entire continuum of care and includes everything the patient sees, hears, feels, and touches while moving across it. There are five sets of touch points in the physician practice to consider when working to create an exceptional patient experience

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