Patient Access and Call Center
EchoAccess is our enterprise class platform to support hospital contact centers. It includes functionality for physician referral, call triage, provider directories, class enrollment, and readmission reduction. The Call Center solution enables better communication to streamline access to care, bridge the transition from volume to value-based reimbursement and provide trust-building personal connections at the critical first point of contact.
EchoAccess enables hospitals to launch an integrated Patient Experience Hub which unites proven call center technology with trust-building patient experiences beginning at the first point of contact.
This solution enables a shift from legacy call center transactions to transformative patient experiences to optimize every patient touch point along the continuum from inquiry to discharge, and every interaction in between.
- Reduce avoidable admissions
- Provide telephone and internet-based physician referral
- Streamline class enrollment
- Support clinical triage with clinical content from the industry leader, Schmitt-Thompson
- Offer provider directories that include patient ratings and comments
Learn more at Echo-Solutions.com.