We provide research and consulting services to hospitals and other healthcare organizations throughout the United States. Our extensive history of conducting patient, physician, employee, community, and custom surveys establishes HealthStream as one of the industry’s foremost resources for healthcare-specific research.
HealthStream specializes in the design and management of research projects for some of the nation’s largest healthcare corporations (more than 50 of the top healthcare systems), as well as many individually-owned, community, investor owned, not-for profit, and faith-based hospitals across the United States. Our unique methodology, client services team, and improvement tools provide hospitals with the insight necessary to drive sustainable improvement.
Our focus is on providing industry-leading, statistically valid data so you can feel confident when making important decisions that are part of your organization’s performance improvement objectives.
Healthcare survey expertise. We provide satisfaction, loyalty, and engagement research for:
- Patients (HCAHPS, CG-CAHPS, HH-CAHPS)
Expert consulting. Our expert consultants and clinical executives can help you accelerate healthcare improvement at your organization. We will help you interpret survey findings, identify improvement opportunities, and make changes supported by your own data. Where possible, we will suggest appropriate training courseware through HealthStream Learning Solutions.
Useful, easily-accessed reporting. We’ve channeled two decades of experience building the leading software-as-a-service applications for healthcare into an online business intelligence platform that is extremely powerful and intuitive. Our standard and custom reporting help you understand and use your results as effectively as possible.
Expert, knowledgeable, pro-active customer care. Premium-service customer care is included with every research service we provide. Each HealthStream client has a dedicated project team that provides accountability and familiarity with the specific needs of their hospital. At HealthStream, we leverage technology to optimize project management to ensure our clients’ projects execute flawlessly
“We like using HealthStream Research for all of our service lines. One great reporting system to learn instead of several different ones, and one central point of contact. It makes life simpler, and we love that.”
Dale Clark, Assistant Administrator of Human Resources, Wythe County Community Hospital
“The Voice of the Patient comments are very powerful. In fact, one recent patient actually said when asked about the quality of their experience that he would have liked to stay sick just a little longer because the service was so good.”
Allen Pohren, CEO, Montgomery County Memorial Hospital
“In terms of HealthStream Research's survey mechanics and the delivery of results themselves, Gritman sees significant value in the quick snapshot provided by the overview page, as well as the highly correlated section outlining connected items.”
Dennis Cockrell, Human Resources Director, Gritman Medical Center