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Standards of Performance Booklet


Standards of Performance are the code of behaviors that clearly communicate the way you want every employee in your organization to act when approaching a customer or providing a service. These best practices will help you create a set of expectations that should be used to define the specific ways that staff members are to conduct themselves in the work environment and during the performance of their duties. When specific behaviors are set forth as representative of the organization and define how service excellence is achieved, employees have a natural guideline for success.

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