Webinar60 min
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October 29th, 2025 | 1:00PM CT
Reimagining Provider Onboarding Processes to Achieve Operational Excellence & Faster Time to Revenue
82% of organizations are unaware of the revenue impact of onboarding providers—we're on a mission to change that!
Join us for an engaging and insightful webinar designed to address key challenges and opportunities in provider onboarding and credentialing. Learn how Bon Secours Mercy Health successfully uncovered inefficiencies and leveraged capabilities of CredentialStream to streamline their onboarding workflows and significantly reduce billing denials tied to credentialing. By utilizing these insights, BSMH was able to align credentialing efforts with billing systems, improve operational transparency, and significantly enhance their ROI.
Based on the findings from HealthStream’s 2025 Trends in Medical Staff Credentialing report, we’ll explore how your onboarding practices impact provider satisfaction, operational efficiency, and revenue cycles. Join a thought-provoking conversation featuring perspectives from Dr. Divya Shroff, a former Chief Medical Officer, Thomas Heitz, a Medical Services Professional (MSP), and Michellene Kerr-Gordon, MBA, PMP the driving force behind the onboarding project at BSMH. Join us to explore these proven strategies and apply them to your own organization's success.
Presenters
Divya Shroff, MD, FHM
Physician Executive Advisor, HealthStream
Thomas Heitz, CPCS
Senior Consultant, HealthStream
Michellene Kerr-Gordon, MBA, PMP
Manager, Care Delivery Program Management, Bon Secours Mercy Health