Accessing the Customer Community

The customer community is an online networking tool for HLC administrators.

To access the customer community, click any of the following buttons found on the right side of the HLC:

• Announcements
  This will bring you to our main Support Page in the HealthStream Community which highlights current Customer Notifications and Maintenance Calendars in addition to providing easy access to all of our various support channels.

• HealthStream Learning Center Support
  Provides all of the information you could possibly want about the HealthStream Learning Center and its related products. You can also open or monitor a ticket in our support site in the same place.

• Authoring Center Support
  This button brings you to all of the Authoring Center information and support with the click of a button.

• HUGs Information
  Clicking this button will take you directly to the HealthStream User Group site within the HealthStream Community where you can connect and collaborate with other HealthStream users.

• Webinar Schedule
  This will take you to our Events Calendar featuring all of our upcoming webinars.

Once in the Community, you can use the search box in the upper right to find any other content.

Note: If you had access to the customer community before June 16, 2011, your user ID and password may not have been identical to the user ID/password you use to access the HLC. On June 16, 2011, the customer community was updated to accept HLC credentials and your account was updated accordingly. If prompted for a user ID and password, enter the same user ID and password  you use to access the HLC. If you have trouble with access, please contact your HealthStream Customer Support service.