The Awards of Excellence acknowledge exceptional performance achieved by healthcare organizations with the use of our solutions—spotlighting innovative programs and superior leadership that support organizational excellence, workforce development, patient satisfaction, employee engagement, positive community perception, and more. It is an honor to recognize our customers’ dedication to methods and processes that lead to quality improvements and, in turn, improved patient outcomes.

Important Dates

  • Nominations Close June 28
  • Winners Announced August 18
  • Awards of Excellence Luncheon at Summit October 27


Award Categories

JUST ANNOUNCED - Awards Program for Quality, Innovation, & Cost Containment in Resuscitation Launched

To support our long-term commitment to hospitals and providing quality, innovative resuscitation programs, HealthStream is launching an Awards Program for quality, innovation, and cost containment in resuscitation. The awards will be given to hospitals that demonstrate outstanding, cost-efficient innovation in resuscitation programs. The first award recipient will be recognized in the third quarter of 2017.

Excellence Through Innovation® Awards

These awards recognize our customers who executed initiatives that have led to improved outcomes, including, but not limited to, process improvements (e.g. time savings, cost savings, streamlined onboarding, performance appraisal innovations, etc.) or quality improvements.

Award winners in each category will:

  1. Describe a challenge or obstacle facing their organization.
  2. Identify the HealthStream solution(s) they used to help them in their efforts.
  3. Document the outcome that resulted.

Award Winners will be recognized in each of the following categories:

  • Patient Experience
    Initiatives to support patient-centered care and/or the improvement of CAHPS scores.
  • Talent Management
    Initiatives to support improvements in performance, competency, and learning management; improvements in employee engagement; better alignment of HR and clinical departments.
  • Credentialing/Privileging 
    Initiatives to improve efficiencies related to the credentialing process.
  • Resuscitation
    Education/Training initiatives to support Quality CPR and improve resuscitation rates.
  • Compliance
    Initiatives to improve compliance and better track required training to simplify regulatory audits.
  • Clinical Development
    Initiatives that promote lifelong learning, skills development, and career advancement for clinicians.
  • Revenue Management
    Initiatives that use education and workforce development to strengthen the business side of healthcare operations.
  • Authoring/Instructional Design
    Self-authored courses developed to support initiatives across your organization.

All entries will be reviewed by an advisory panel of industry experts. Submissions must include the use of at least one HealthStream, HCCS, or Echo solution.

The Patricia E. Lane Award

HealthStream created the Patricia E. Lane Award in 2009, in honor of Patricia E. Lane. Patricia was a HealthStream System Administrator, leader of the Virginia HealthStream User Group (HUG) since its inception, and a 29-year employee of Rockingham Memorial Hospital in Harrisonburg, Virginia, who lost her life in a tragic car accident in December 2009. She touched the lives of her co-workers and many healthcare organizations from across the state of Virginia who benefited from her expertise, sage advice, and leadership.

If you know of someone within your organization or within the healthcare community that has impacted the lives of many and is passionately dedicated to healthcare education and innovation, we invite you to nominate them for the Patricia E. Lane Award.

Excellence Through Insight® Awards

These awards recognize hospitals that excel in their ability to gain insight about their patients, employees, physicians, and community through research and use that information to build excellence within their organization.

Award winners will be recognized in each of the following categories based on data collected from the 2016 calendar year:

  • Overall Physician Satisfaction
  • Overall Employee Satisfaction
  • Community Highest Perception of Quality (Overall Quality Score in the Primary Service Area)
  • Overall Inpatient (HCAHPS) Satisfaction
  • Overall Emergency Department Satisfaction
  • Overall Outpatient Satisfaction
  • Unit Specific Awards 
    (Units that had a minimum sample size of 100 during the Award time-frame)

Award submissions are not accepted for Excellence through Insight Awards, as award winners are selected based solely on data collected via HealthStream's Research Solutions.

Excellence Through Knowledge Awards

These awards recognize the “Most Knowledgeable Organization” in each Annual Mandatory training category.

Award winners will be recognized in each of the following categories based on data collected from the 2016 calendar year:

  • Provision of Care
  • Environment of Care
  • Life Safety
  • Infection Prevention
  • Human Resources
  • Overall

Award submissions are not accepted for Excellence through Knowledge Awards, as award winners are selected based solely on data collected through KnowledgeQ and Annual Mandatory training. Minimum eligibility requirements included at least 300 unique Annual Mandatory course completions per institution.

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