Bayhealth Medical Center


By using HeartCode® BLS and ACLS, Bayhealth Medical Center has been able to:

  • Achieve Gold Quality Achievement Award for Resuscitation through the American Heart Association (AHA)’s “Get With the Guidelines®”
  • Increase staff confidence and competence, ensuring safety and best practice for patients needing CPR
  • Simplify the process of coordinating CPR classes for 900+ staff

"One of the greatest achievements we've made at Bayhealth is our record of compliance.  HeartCode has helped us achieve the Gold Quality Achievement Award for Resuscitation through the AHA's Get with the Guidelines." 
— Catherine A. Salvato, Ed.D, MSN, RN, NEA-BC Director of Education


Bayhealth is Central and Southern Delaware’s largest healthcare system, comprised of Kent General and Milford Memorial Hospitals, numerous satellite facilities, and many employed physician practices encompassing a variety of specialties. As a Level II Trauma Center, Bayhealth is a technologically advanced not-for-profit healthcare system. Made up of 3,100 employees and 425 physicians, there are over 900 learners that need CPR training annually. Through its partnership with HealthStream, Bayhealth adopted HeartCode to streamline and standardize CPR certifications, while improving CPR quality.

With the old way of learning ACLS and BLS, there was really no way of knowing objectively how deep your compressions were and whether-or-not they were adequate for the patient.
Holly Dapias, RN, CCRN


With more than 900 learners requiring Basic Life Support (BLS) and Advanced Cardiovascular Life Support (ACLS) training annually, Bayhealth needed a solution to uphold CPR quality while saving time and money. Their old way of classroom-style CPR training required each staff person to be off the clinical unit for four hours. With multiple staff members in classrooms, each unit had to backfill the person off the floor, costing additional money. Coordinating classes for instructors and students was difficult with variability in schedules, and by having a variety of instructors, there was no way for consistent education. Realizing they needed a better method of CPR training, Bayhealth adopted HeartCode BLS and ACLS. When HeartCode was adopted, Bayhealth recognized the need to develop a process to get the program off the ground and ease any hesitations among learners.

Prior to HeartCode, we coordinated classes, and driving into work in the morning was sometimes a nightmare waiting for the phone calls of instructors that were going to cancel and then you are scrambling to find out who is going to cover them. With HeartCode, it never calls in sick. We always have an instructor.
— Cynthia Mather, BSN, RN, Clinical Educator


Clinical Educators at Bayhealth introduced the concepts to existing instructors using evidence-based practice results. To overcome staff resistance, the clinical educators reviewed the AHA Guidelines, made copies for students to review, and opened registration for the skills station three months prior to certification expiration to gain more skills practice. After adopting HeartCode, Bayhealth had an immediate savings by condensing multiple classes with multiple hours of class time, students, and faculty. By taking Part 1 online, time off the floor was reduced significantly. The HeartCode course accommodates multiple learning styles by allowing students to go at their own pace, providing thorough scenarios, and offering flexibility in course location. The Voice Assisted Manikin (VAM) eliminates subjectivity and provides for consistent education. Also, VAMs emphasize critical aspects of the resuscitation phase that are extremely important, such as early chest compressions and early defibrillation. Bayhealth has been awarded the AHA’s Get With The Guidelines® -Heart Failure Gold Level Recognition for having demonstrated at least 85 percent compliance in each of the five Get With The Guidelines- Heart Failure Achievement Measures for 24 consecutive months or more. Bayhealth increased staff confidence and competence, ensuring safety and best practice for patients needing CPR, by adopting HeartCode.

"We felt this would be the best possible solution to help our staff not only gain confidence but competence, and we would have better outcomes for our patients." — Bonnie Perratto, Sr. Vice President & Chief Nursing Executive, MSN, MBA, RN, NEA-BC, FACHE

HealthStream Brands