Rochester Regional Health


Rochester General Hospital, the flagship of Rochester Regional Health, is a leader in health care. This 528-bed acute care teaching hospital serves the greater Rochester and Finger Lakes area. Rochester Regional Health has 16,000 employees and offers a care continuum that includes five full-service acute-care hospitals, innovative senior care programs, a wide array of post-acute care programs, and more than 80 primary and specialty medical practices.

After implementing the American Heart Association HeartCode® program, Rochester Regional Health experienced multiple benefits:

  • Cut training time by 50% for both instructors and staff, which saved money and allowed staff more time to focus on patient care and advanced training
  • Decreased adverse events and improved outcomes
  • Simplified CPR training management with paperless training, reporting, and tracking
  • Removed inconsistencies of training inherent to using varied and subjective trainers 


When Rochester General Hospital reviewed its successful CPR outcomes, the organization found that they met national averages of roughly 30%, but the hospital leadership wanted to improve those rates across the continuum of care.

Recent changes in the overall post-acute arena create a need for better CPR skills. In the current healthcare climate, post-acute facilities provide more transitional care, as well as more rehab, post-acute, and sub-acute care. In its search for training modalities, Rochester Regional Health reviewed several systems for improving CPR training at its organizations and chose HeartCode offered through HealthStream.


Rochester Regional Health decided to implement HeartCode, which is the self-directed, comprehensive e-learning program from the AHA that uses eSimulation technology, Voice-Assisted Manikins, and results in an AHA card completion. By simulating a 120-pound patient, the learner has a more realistic learning experience and has the opportunity to gain the muscle memory needed to perform CPR the right way when it counts.

HeartCode transformed us as a facility and as a system. It changed our culture and saved lives.



For Rochester Regional Health, HeartCode addresses the variability issue by offering standardized training that ensures all nurses and CNAs are equally well prepared for an emergency. The skills portion on the manikin was important to them because it simulated a real life emergency situation. The program was so popular they had 2,400 staff complete the program system-wide in the first year. Besides providing more effective training at half the cost, it also introduced staff to the idea of manikin simulation training.

“There was a lot of variability in how instructors taught classes and evaluated trainees. Even with certified instructors, there are gaps in learning and teaching. We wanted objective measures of the physical aspects of compression and ventilation,” Hunter added.

Meghan Aldrich, Nurse Practitioner and Pediatric Educator, Rochester Regional Health says she has seen firsthand a move toward measureable goals in training.“HeartCode fits in beautifully because it allows us to give very specific feedback if they are meeting goals for successful resuscitation. The skills training we do with our team members really helps us be able to give effective chest compressions. As a result of HeartCode, we have more patients surviving near-death events,” said Aldrich.

Besides more consistent and more efficient training, the program improves staff confidence. Staff members share that they like it better than traditional training too. “It’s such a good program. I’ve seen it change people in a single class—from the time they walk in the door to the time they leave,” says Jennifer Cornwell, Simulation Nurse Educator for Rochester Regional Health.

Aldrich says she loves to involve new staff in HeartCode training, saying “Those who have had more traditional CPR training for 20 or so years often end up preferring HeartCode over older methods of resuscitation training.” HeartCode allows healthcare organizations to ensure that caregivers are as thoroughly trained as possible by removing inconsistencies of training that are inherent to using varied and subjective trainers.

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