Kalispell Regional Healthcare
The coaching process, included in implementing the HealthStream Competency Center, enabled Kalispell Regional Healthcare to:
- Implement fully a system that included both Learning and Competency
- Re-imagine how an optimal competency program could drive their success
- Shorten the “learning curve,” making it easier for leaders to access and use the HealthStream Competency Center
The medical center is on a Magnet journey, which requires a focus on continuity, nursing excellence, leadership, and innovation for which the HealthStream Competency Center can provide the required structure and measurement.
Katie Neff, Staff Development Specialist, Kalispell Regional Healthcare
Kalispell Regional Healthcare is a 163-bed hospital in the Flathead Valley of Montana. The medical center was opened in 1910 by the Sisters of Mercy, who then operated the medical center until 1973. Since that time, the medical center has continued to expand and now offers a full range of services for the Flathead area, including comprehensive cancer care, obstetrics, orthopedics, and psychiatric and substance abuse services.
Kalispell’s Director of Education Services, Dr. Robyn Whalen, shared that “the medical center has organizational goals surrounding the creation of competencies and that they needed to increase both the efficiency and the effectiveness of their efforts.” In addition, Katie Neff, Kalispell’s Staff Development Specialist reminded us of the important fact that “the medical center is on a Magnet journey, which requires a focus on continuity, nursing excellence, leadership, and innovation for which the HealthStream Competency Center can provide the required structure and measurement.” Then, Melanie McManaway, Instructional Design Specialist, offered that “previous vendors only gave them what they thought were competencies.” The HealthStream Competency Center’s coaching has helped them understand that the previous vendor was simply providing checklists rather than a real process for maintaining and improving competency. McManaway states that “Checklists are only one way that we can use to validate competency for our employees. Competencies are an assessment of knowledge, skills, attitudes and judgments over time and with a variety of methods.”
When it was clear that the medical center’s previous Learning Management System was no longer meeting their needs, they embraced a solution that offered both a Learning Management System and a Competency Center. Because the implementation also included coaching, both leaders and staff found that the implementation process went more smoothly. HealthStream’s coaching was very attractive to Kalispell, who found the coaching assistance an important differentiator when choosing a partner for their competency center.
Critical Care Clinical Educator Carla Genovese shared that the HealthStream Competency Center has made it easy for leaders to access and use the system; streamlining a process that took months. She says, “To reach out and know that we have access to subject matter experts has been really helpful. Not having an automated competency process before, having a coach available to walk me through the process has made the difference in our success.”