The HealthStream Engagement Institute was founded to help healthcare organizations improve the quality of the patient experience. How do we achieve this? By teaching that the patient must be at the center of everything we do in a hospital—every patient, every time. We begin by assessing and then developing the people who deliver care to truly understand and manage what the patient, sees, feels, and experiences.

Our tools, tactics and best practices are evidence-based and outcomes driven. We offer custom coaching that produces measureable, sustainable increases in patient satisfaction, employee engagement, quality outcomes, and profitability.

Anne Freeman

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Anne-FreemanWith over 20 years of healthcare experience, Anne has held nursing and patient experience management roles for a large health system in Southern California. In her capacity as a coach, she helps hospitals and healthcare organizations across the country to achieve and sustain excellence in how they deliver care to patients and families. Anne also teaches the best practices, tools, and tactics that drive performance in patient experience and HCAHPS, enhance employee engagement, and improve the culture of the work environment. Her clients experience measurable and sustainable results in patient and employee satisfaction and overall performance improvement.

Anne’s focus is on driving measureable outcomes in patient experience for inpatient, outpatient, and ancillary areas, as well as throughout integrated medical group and physician networks. She has helped clients with the development of key strategies and tactics, identification of appropriate resources, engagement of key stakeholders, and house-wide communication for their initiatives. Organizations coached by Anne have seen significant improvements in employee and provider engagement, accountability, quality, and HCAHPS and CG-CAHPS scores, in both overall top box and across all domains. 

Anne is passionate about helping organizations improve the patient experience by engaging employees and developing leaders able to align the passion, skills, and talents of their workforce with the needs and goals of their organization, while continually seeking to provide exceptional patient-centered care.

She is a decisive leader with proven success in increasing patient satisfaction and loyalty, identifying growth opportunities, and enhancing operational efficiency within the healthcare industry. Adept in performing within dynamically changing environments that require focused decision-making, she is skilled at building cultures of service excellence and accountability, developing leaders, and engaging employees.

Bachelor of Science Exercise Physiology 
Master of Science Exercise Physiology 

Licenses and Certifications 
Registered Nurse 
Lean Six Sigma Green Belt

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