The HealthStream Engagement Institute was founded to help healthcare organizations improve the quality of the patient experience. How do we achieve this? By teaching that the patient must be at the center of everything we do in a hospital—every patient, every time. We begin by assessing and then developing the people who deliver care to truly understand and manage what the patient, sees, feels, and experiences.
Our tools, tactics and best practices are evidence-based and outcomes driven. We offer custom coaching that produces measureable, sustainable increases in patient satisfaction, employee engagement, quality outcomes, and profitability.
Performance Excellence Coach
With over 20 years of healthcare, operational and human resource leadership experience, Trisha has worked extensively with numerous organizations in their strategic planning efforts specifically in talent management. Her skills have given her the ability to create collaborative relationships, identification of process gaps and a transformational approach to Human Resources.
Trisha has served in a multitude of roles throughout the healthcare industry. Most recently she served as the Director of Professional Development at CoxHealth in Springfield, MO. She previously served as Vice President of Human Resources and has demonstrated success in driving organizational outcomes by leveraging performance management, talent strategy, employee engagement and competencies. Trisha’s focus has been around building relationships and engaging employees and clients towards success based on best practices and the organization's mission and values. Speaking topics have included; Engaging and Rewarding a Millennial Workforce, Talent Management “A Little Too Late,” Crucial Conversations and Performance Management: Proactive Not Reflective.
One of Trisha’s favorite quotes is from famous NFL football Coach Tom Landry. “A coach is someone who tells you what you don’t want to hear, who has you see what you don’t want to see, so you can be who you have always known you could be.” Trisha is equally passionate about her work as a Performance Excellence Coach. Through her energetic, straight forward approach, Trisha seeks to educate, engage and support organizational execution of game-changing strategy.
Bachelor of Science Human Resources Management
Master of Arts Human Resources Management
Licenses and Certifications
Senior Professional Human Resources Certified