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Learn MorevRad is the leading national teleradiology services and telemedicine company, with over 500 U.S. board-certified and eligible physicians. Their physicians interpret and process patient imaging studies on the world’s largest and most advanced radiology PACS for 2,100 client hospitals, health systems, and radiology group facilities in all 50 states. At the core of the company, vRad has a Physician Services team that manages the Credentialing, Licensing, and Hospital Privileging (CLP) processes. Accredited by the Joint Commission, vRad’s CLP department consists of 50 dedicated professionals maintaining more than 8,000 state licenses and over 80,000 privileges. Until 2014, vRad maintained steady growth and the team was able to keep up with onboarding. In 2014, the company began to anticipate that the coming years would bring significant growth. At that point, they were adding 20-30 new radiologists to their practice each year and would be unable to support further growth without hiring additional staff.
vRad went live with Echo Credentialing in October 2014, allowing the Physician Services team to keep up with over 100% growth in new radiologists in the following year. According to Physician Services Manager Angie Kozicky, vRad was reaching a tipping point. “Given our growth, we were quickly approaching an impasse where we either needed to add people to our team, which wasn’t appealing from a budget standpoint, or to extend onboarding timeframes, which wasn’t a good outcome for our physicians or clients. Implementing Echo was the perfect solution for us.”
Identifying Barriers to Growth
vRad identified that a major hindrance to growth was that CLP processes were done manually—initial credentialing, reappointments, and primary source verification (PSV) statuses were all tracked in spreadsheets. Additionally, there was not a single source of truth for radiologist files within vRad. Different departments had access to different secure files, so if one team needed to obtain certain information, another department would need to pull the information for them—this was a time-consuming process.
Impacts of Utilizing Echo
vRad’s transition to Echo allowed vRad’s CLP team to significantly improve their processes, making it possible to accommodate company growth without increasing the department’s budget or onboarding timeframes. Shifting from the manual completion of thousands of applications to doing everything electronically is a drastic, time-intensive change, but it reaps huge rewards. vRad staff identified four major areas where they noted significant change in the first couple of years, as follows:
Additional automations through EchoCredentialing include PSV, workflows, checklists, emails, and requests for specific provider information. Every automation allows the CLP team to save time and money and keep up with a growing number of physicians to onboard.
This post is taken from the Fall 2017 HealthStream Provider Advisor. Download the full issue here.
HealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsThe leadership development program from HealthStream helps mold your high-potential healthcare employees into proven leaders.
View All ProductsWhen you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
View All Quality & ComplianceFulfill compliance requirements with a variety of programs and courseware designed to address critical regulatory requirements as well as educate staff to recognize and mitigate risks.
View All ProductsBy increasing your healthcare staff's focus on quality and safety with HealthStream, they can help to reduce medical errors and readmission rates.
View All ProductsLearn about what HealthStream's healthcare policy management software and how it can help aid your organization efforts.
View All ProductsHealthStream's education helps address diversity, equity, and inclusion within your organization, as well as promoting health equity in the communities you serve.
View All ProductsHealthStream offers professional training and education on how to best optimize your reimbursement process within your healthcare organization.
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View All ProductsImprove the preparedness of your staff, increase survival rates, and cut costs with the advanced resuscitation training services from HealthStream.
View All ResuscitationNurture the skills of your nurses and medical staff to help mold them into effective leaders with development training from HealthStream.
View All ProductsIn all areas of resuscitation, from neonatal to elderly care, clinical deterioration is a risk that can be avoided with the help of HealthStream's training programs.
View All ProductsHealthStream's EMS Program offers a comprehensive, CAPCE accredited EMS course library that meets National Registry annual recertification.
View All ProductsExpand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.
View All Clinical DevelopmentMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream's solutions allow your healthcare workforce to be confident and competent with the knowledge they are upholding the highest of standards.
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All ProductsDelivers everything you need to request, gather, and validate information about a provider to create a single source of truth for downstream processes.
View All CredentialingMake sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.
View All Scheduling & Capacity ManagementHealthcare scheduling software designed to optimize staffing requirements & elevate patient care
View All ProductsPrecisely align staffing and needed resources to enable efficient patient flow and high-quality, cost-effective patient care.
View All ProductsHealthStream’s free nurse schedule app, NurseGrid™, is built to help you care for your staff and engage with their specific needs.
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