vRad is the leading national teleradiology services and telemedicine company, with over 500 U.S. board-certified and eligible physicians. Their physicians interpret and process patient imaging studies on the world’s largest and most advanced radiology PACS for 2,100 client hospitals, health systems, and radiology group facilities in all 50 states. At the core of the company, vRad has a Physician Services team that manages the Credentialing, Licensing, and Hospital Privileging (CLP) processes. Accredited by the Joint Commission, vRad’s CLP department consists of 50 dedicated professionals maintaining more than 8,000 state licenses and over 80,000 privileges. Until 2014, vRad maintained steady growth and the team was able to keep up with onboarding. In 2014, the company began to anticipate that the coming years would bring significant growth. At that point, they were adding 20-30 new radiologists to their practice each year and would be unable to support further growth without hiring additional staff.
vRad went live with Echo Credentialing in October 2014, allowing the Physician Services team to keep up with over 100% growth in new radiologists in the following year. According to Physician Services Manager Angie Kozicky, vRad was reaching a tipping point. “Given our growth, we were quickly approaching an impasse where we either needed to add people to our team, which wasn’t appealing from a budget standpoint, or to extend onboarding timeframes, which wasn’t a good outcome for our physicians or clients. Implementing Echo was the perfect solution for us.”
Identifying Barriers to Growth
vRad identified that a major hindrance to growth was that CLP processes were done manually—initial credentialing, reappointments, and primary source verification (PSV) statuses were all tracked in spreadsheets. Additionally, there was not a single source of truth for radiologist files within vRad. Different departments had access to different secure files, so if one team needed to obtain certain information, another department would need to pull the information for them—this was a time-consuming process.
Impacts of Utilizing Echo
vRad’s transition to Echo allowed vRad’s CLP team to significantly improve their processes, making it possible to accommodate company growth without increasing the department’s budget or onboarding timeframes. Shifting from the manual completion of thousands of applications to doing everything electronically is a drastic, time-intensive change, but it reaps huge rewards. vRad staff identified four major areas where they noted significant change in the first couple of years, as follows:
Additional automations through EchoCredentialing include PSV, workflows, checklists, emails, and requests for specific provider information. Every automation allows the CLP team to save time and money and keep up with a growing number of physicians to onboard.
This post is taken from the Fall 2017 HealthStream Provider Advisor. Download the full issue here.
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