Outpatient Surgery CAHPS – It’s closer than you think!

By Karen Sorensen, Associate Vice President, National Initiatives, HealthStream

CMS Announces Timeline for National Implementation

Nearly 10,000 hospital-based outpatient surgical departments (HOPDs) and ambulatory surgery centers (ASCs) will have the opportunity to conduct the Outpatient/Ambulatory Surgery Patient Experience of Care Survey or O/ASPECS starting in 2016. Similar to the national implementation of HCAHPS, this survey will start as a voluntary reporting program in which HOPDs and freestanding ASCs can choose to conduct the survey and report results to CMS.

CMS used the results of its national field test to finalize the survey that will be used for a mode experiment later this fall and for voluntary national implementation that will start in 2016. Patients 18 years of age or older, those who received outpatient surgery or a diagnostic procedure, and those not discharged to hospice will be eligible to participate in the survey. 


Despite the fact that the survey will start out on a voluntary basis, facilities that choose to report their survey data to CMS will be required to contract with a CMS-approved survey vendor, such as HealthStream, to administer the survey on their behalf. The approved data collection modes are mail only, telephone only, and mixed mode. With 37 questions, CMS estimates this survey will take patients 8 minutes to complete. Survey results will be posted after a facility has submitted 12-months of survey data to CMS.  

Once CMS publishes the survey protocols, HealthStream will support clients that want to participate in the O/ASPECS. We will provide additional details as we learn more about the requirements from CMS. In the meantime, if you would like to see the survey questions or have questions, please let us know.

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