Solutions

Solutions powered by
Learn More.
Frame 586 (1)

Quality Manager formerly known as abaqis®

Mitigate risk and elevate your quality of care. Improving both clinical and business outcomes starts with a smarter, more integrated approach to regulatory training, continuing education and quality management.

Learn More

NEW TO THE STORE

hStream Content Marketplace

Connecting you to the Best Content. Access to 75 Partners and 35,000+ Courses in our Industry-Leading Marketplace. Streamline content purchasing, updates, hosting and connectivity for your organizational needs.

NurseGrid Learn

Online store for Clinical Learners. Individual CE Credit and industry products for Clinical Learners are now available through NurseGrid Learn (Beta). Explore our robust collection of courses that provides an unparalleled level of flexibility and choice.

DEA MATE Opioid and Substance Use for Practitioners

Meet the DEA's new requirement under the Medication Access and Training Expansion (MATE) Act in an online and self-paced 8-hour DEA MATE Act course specifically designed for practitioners, including Physicians, PAs, NPs, Pharmacists, Dentists and others.

LATEST & POPULAR

BLOG

Join Us at Thrive24: The Ultimate HealthStream Credentialing User Group Conference!
BLOG

Gen Z Enters the Workforce: How Healthcare Can Adapt Training Programs for the Next Generation
BLOG

Telehealth: From Pandemic Tool to Preferred Option
On-Demand Webinar

State of the Industry: What’s Next for Healthcare Quality & Safety in 2024?
CUSTOMER STORY

Quantifiable results highlight switch to jane®
ARTICLE

10 Trends for 2024: Absorbing New Technology, Facing New Realities, and Solving Old Problems

< HealthStream Resources

CHI’s Standard Expectations, Local Flexibility Key to Favorable Transition of Care Ratings

April 1, 2021
April 1, 2021

This blog post excerpts an article by Dr. Randy Carden Ed.D, Senior Research Consultant,

HealthStream, in the Q3 2015 issue of PX Advisor, our quarterly magazine designed to bring you thought leadership and best practices for improving the patient experience. 

“While our patients give us favorable ratings in the transition of care aspects of care, we have the opportunity to reduce variation across our markets and further improve the patient experience by introducing standard practices such as risk stratification using the LACE tool, and applying RED interventions with our population at high risk for readmission,” says Susan Allmond, Director of Strategic Planning and Alignment, at Catholic Health Initiatives (CHI).

Consumers have choices of where they seek and who delivers their care. “Delivering quality care across the continuum is a key component in our care delivery philosophy. At CHI we focus on successful transitions for meeting the needs of local communities and populations we serve. We accomplish this collaboratively among providers, participants of our clinically integrated networks and the consumers we serve,” reports Dee Miller, CHI Director, Acute-Post Care Management.

CHI is partnering with post-acute providers in communities. According to Miller, “Designing a continuing care network with providers having aligned goals of quality and education has had a powerful impact for our consumers. First, getting alignment across the continuum, and second gaining consumer involvement when designing these relationships. We have involved established Patient and Family Councils for assistance in understanding the consumer point of view.” 

CHI has found that standardizing their processes has changed the perspectives of all providers. Allmond notes, “This doesn’t mean delivering a cookie cutter program; it means standard expectations for the discharge process in all markets while allowing for local flexibility in how those standards are delivered.”