HealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsBe confident in your staff’s ability to reduce risk by providing compliance training that changes behavior.
View All ProductsDevelop next-level people for next-level care by prioritizing quality and safety improvements.
View All ProductsStandardize policy and procedure management with an automated, customized, and centralized system.
View All ProductsEstablish a culture of belonging with education supporting DEI, wellness, engagement, and leadership development.
View All ProductsDeliver custom or industry designed product training directly to patient and resident care environments to reinforce proper use.
View All ProductsStreamline the revenue cycle management process and protect your bottom line with expert-backed education.
View All ProductsIn all areas of resuscitation, from neonatal to elderly care, clinical deterioration is a risk that can be avoided with the help of HealthStream's training programs.
View All ProductsNurture the skills of your nurses and medical staff to help mold them into effective leaders with development training from HealthStream.
View All ProductsMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream leverages medical professional development in healthcare by providing staff training programs
View All ProductsCreate engaging and impactful learning experiences that meet the unique needs of your acute care staff.
View All ProductsUnlocking the full potential of clinicians goes beyond aspiration – it’s a commitment we embody. Our competency development solutions help personalize learning for every clinician so you can confidently bridge the gap between theory and practice for your nurse residents while meeting the unique development needs of your seasoned clinician.
View All ProductsHealthcare workforce management is essential. We provide advanced scheduling solutions for organizations to solve issues such as nurse retention
View All ProductsTackle all the challenges of provider directory management within a health plan with a single solution tailored to your specific needs.
View All ProductsOur affordable CVO credentialing services establish patient safety by enabling primary source verification for your healthcare organization.
View All ProductsFinally, a comprehensive resource to support collecting, storing, and sharing credentialing data with ease.
View All ProductsIntegrate with Epic to validate and add new providers directly to your provider master file.
View All ProductsMitigate risk and elevate your quality of care. Improving both clinical and business outcomes starts with a smarter, more integrated approach to regulatory training, continuing education and quality management.
Learn MoreHealthStream’s Second Opinions Podcast series features industry experts and leaders and their take on issues impacting healthcare today and tomorrow.
Our second installment is an interview with employee engagement expert Dick Finnegan, the CEO of Decision Analytics and author of The Power of Stay Interviews. He shares his personal insights about ways to hold on to your best healthcare employees and also why healthcare organizations often miss the mark when setting and understanding goals for staff satisfaction.
Below is a short edited excerpt from the recording with HealthStream’s Brad Weeks, our host:
Brad:
What are the specific questions that a leader should ask [in a stay interview]?
Dick:
The first one is, what things do you look forward to each day when you commute to work? The purpose for that question is twofold. One is to be positive, and second is of course to get into the here and now. The question is, when you come to work, do you think about your pay? When we train managers, we always say, somebody’s going to say, “I look forward to lunch and going home,” and you should say, “I have days like that too but really what things do you look forward to?”
Number two is, what are you learning here and what do you want to learn? Some employees want to learn a lot, some just want to go home. So, it’s not that we have to have a development plan for everybody but we want to know. So much of what people want to learn they can do so by being assigned a mentor on a schedule to make it happen.
Number three is what I always call the money question which is why do you stay here? Now, this is the question that causes pauses, no eye contact, or duh, I never thought about it. The most common first answer is, “Well I’ve got to pay the bills,” to which we train managers to say, “Well, you know, I have to pay the bills too but I’ve thought about why I stay here; tell me why you stay here. I really want to know. You could go somewhere else; I am grateful that you don’t. You keep coming back here. What’s really important about working here?” Now, I think of it like this. Trained as a therapist, I know that therapists ask questions, get answers, repeat the answers, ask another question, get answers, and repeat the answers. The breakthrough in therapy is when a client says something and then says, “I can’t believe I said that.”
The therapist says, “Say it again. I want you to hear that you said it.” In this case, it’s “so let me tell you what I heard you say. This is what’s really important.” A response is often,“Yeah I hadn’t thought about it but it’s really important to me.” Make a note of it because think about how to take question one, what things do you look forward to, question three why do you stay here, and those responses and meld them into being a bigger part of the job and everybody wins.
Question four is, “When is the last time you thought about leaving, what prompted you? You can add, “I really want to know on a one to ten scale how important is this thing to you? What’s the single biggest thing I can do to fix it?”
Question five is, “What can I do as your manager to make work better for you? Probe. Do I do this too much? Do I do it too little? Am I too close? Am I too far? Do I tell you when you do something well?” Put on your armor, be ready to hear deep thoughts and truths. Whatever it is, don’t be defensive, find out what you can do better. Then either on the spot or a few days later come back and say, “I’ve got some ideas for you. I think I see some ways we can make working here better for you.” Then you [both] win.
Listen to the podcast here.
HealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsWhen you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
View All Quality & ComplianceBe confident in your staff’s ability to reduce risk by providing compliance training that changes behavior.
View All ProductsDevelop next-level people for next-level care by prioritizing quality and safety improvements.
View All ProductsStandardize policy and procedure management with an automated, customized, and centralized system.
View All ProductsEstablish a culture of belonging with education supporting DEI, wellness, engagement, and leadership development.
View All ProductsHealthStream offers professional training and education on how to best optimize your reimbursement process within your healthcare organization.
View All ReimbursementStreamline the revenue cycle management process and protect your bottom line with expert-backed education.
View All ProductsLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All ResuscitationIn all areas of resuscitation, from neonatal to elderly care, clinical deterioration is a risk that can be avoided with the help of HealthStream's training programs.
View All ProductsNurture the skills of your nurses and medical staff to help mold them into effective leaders with development training from HealthStream.
View All ProductsExpand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.
View All Clinical DevelopmentMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream leverages medical professional development in healthcare by providing staff training programs
View All ProductsMake sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.
View All SchedulingHealthcare workforce management is essential. We provide advanced scheduling solutions for organizations to solve issues such as nurse retention
View All ProductsComprehensive, industry-leading provider onboarding and credentialing software that validate health outcomes and support provider assessment.
View All CredentialingOur affordable CVO credentialing services establish patient safety by enabling primary source verification for your healthcare organization.
View All ProductsIntegrate with Epic to validate and add new providers directly to your provider master file.
View All Products