Patient Experience Week Free eBook

The New Rules of Patient Experience: eBook

As part of PX Week, HealthStream is making available our free PX eBook focused on creating sustainable improvements across the care continuum.

Improving the experience of care is front-of-mind for today’s healthcare leaders and has a significant bottom-line impact. But how do you ensure your workforce is competent and engaged? How do you prepare for impending survey changes? And how do non-acute settings impact the experience across the care continuum?

This eBook contains:

  • It’s All About Employee Engagement: Industry Perspective
  • Patient-Centered Excellence in the Emergency Department
  • CAHPS Patient Experience Surveys: What’s in Store for 2016 and Beyond
  • CHI Memorial Makes Time for CG-CAHPS: Commitment to Improvement Across a System
  • The Duke Inter-Professional Frail Elder Certificate Program: HealthStream Living Labs in Action

Download the eBook.

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