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View All ProductsIn all areas of resuscitation, from neonatal to elderly care, clinical deterioration is a risk that can be avoided with the help of HealthStream's training programs.
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View All ProductsMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
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View All ProductsHealthStream leverages medical professional development in healthcare by providing staff training programs
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Learn MoreTaken from an Interview with Lori Knowles, Vice President of Human Resources, Memorial Hermann
In 2015, Memorial Hermann staff were working feverishly to keep up with demand for healthcare in their growing Houston service area. To accommodate the growth, Memorial Hermann was undergoing four major expansions and had two brand-new hospitals coming out of the ground. The system’s headcount was growing at 8-9% per year, which translated into a need for nearly 5,500 new employees annually. Although there was a dedicated push to hire new employees, this effort was hindered by the fact that the system had only an 85% organization-wide retention rate, with pockets of turnover at 25% among first-year nurses and in key areas such as the ED, ICU, and OR. Against this backdrop, leadership decided it was imperative that Human Resources (HR) take on the system’s first year retention issues.
Leadership Training Was Key
As part of its solution, HR developed a comprehensive leadership retention program titled “Retention Engine.” “Our biggest ROI came from training our leaders to take specific actions,” says Knowles. HR did a corporate road show to ensure that every leader in the system was trained on actions they could take to improve first year employee retention. Knowles met with leaders in groups of 10-15. Senior leadership at Memorial Hermann showed their support for these efforts by including turnover as a key metric in the corporate bonus program that impacted everyone at Memorial Hermann who was a manager or higher. “The result was that we had champions everywhere,” Knowles reports.
A Portal Full of Tools
To support leaders throughout the system, HR also developed a portal with 15 tools that units could access as needed. Some of the tools included:
In addition to the portal, HR would regularly send reports to managers, reminding them who first year employees were. They would also send reports to remind managers which employees were ready for 6-month stay interviews and other key events. In return, managers were asked to report to leadership on why any 1st-year employee left the organization.
Impressive Results
Memorial Hermann’s program to reduce turnover was launched in the spring of 2015. By the end of 2016, the overall retention rate had jumped from 75% to 88%. This rate equated to 1,064 employees being retained who would have otherwise been lost, saving the health system millions of dollars. Memorial Hermann spent $18 million on the retention program, including benefit enhancements, and, after these expenses, they achieved a net savings of $46 million.
Here are a few additional outcomes the team noted along the way:
HealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsWhen you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
View All Quality & ComplianceBe confident in your staff’s ability to reduce risk by providing compliance training that changes behavior.
View All ProductsDevelop next-level people for next-level care by prioritizing quality and safety improvements.
View All ProductsStandardize policy and procedure management with an automated, customized, and centralized system.
View All ProductsEstablish a culture of belonging with education supporting DEI, wellness, engagement, and leadership development.
View All ProductsHealthStream offers professional training and education on how to best optimize your reimbursement process within your healthcare organization.
View All ReimbursementStreamline the revenue cycle management process and protect your bottom line with expert-backed education.
View All ProductsLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All ResuscitationIn all areas of resuscitation, from neonatal to elderly care, clinical deterioration is a risk that can be avoided with the help of HealthStream's training programs.
View All ProductsNurture the skills of your nurses and medical staff to help mold them into effective leaders with development training from HealthStream.
View All ProductsExpand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.
View All Clinical DevelopmentMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream leverages medical professional development in healthcare by providing staff training programs
View All ProductsComprehensive, industry-leading provider onboarding and credentialing software that validate health outcomes and support provider assessment.
View All CredentialingOur affordable CVO credentialing services establish patient safety by enabling primary source verification for your healthcare organization.
View All ProductsIntegrate with Epic to validate and add new providers directly to your provider master file.
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View All SchedulingHealthcare workforce management is essential. We provide advanced scheduling solutions for organizations to solve issues such as nurse retention
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