HealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsBe confident in your staff’s ability to reduce risk by providing compliance training that changes behavior.
View All ProductsDevelop next-level people for next-level care by prioritizing quality and safety improvements.
View All ProductsStandardize policy and procedure management with an automated, customized, and centralized system.
View All ProductsEstablish a culture of belonging with education supporting DEI, wellness, engagement, and leadership development.
View All ProductsDeliver custom or industry designed product training directly to patient and resident care environments to reinforce proper use.
View All ProductsStreamline the revenue cycle management process and protect your bottom line with expert-backed education.
View All ProductsIn all areas of resuscitation, from neonatal to elderly care, clinical deterioration is a risk that can be avoided with the help of HealthStream's training programs.
View All ProductsNurture the skills of your nurses and medical staff to help mold them into effective leaders with development training from HealthStream.
View All ProductsMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream leverages medical professional development in healthcare by providing staff training programs
View All ProductsCreate engaging and impactful learning experiences that meet the unique needs of your acute care staff.
View All ProductsUnlocking the full potential of clinicians goes beyond aspiration – it’s a commitment we embody. Our competency development solutions help personalize learning for every clinician so you can confidently bridge the gap between theory and practice for your nurse residents while meeting the unique development needs of your seasoned clinician.
View All ProductsHealthcare workforce management is essential. We provide advanced scheduling solutions for organizations to solve issues such as nurse retention
View All ProductsTackle all the challenges of provider directory management within a health plan with a single solution tailored to your specific needs.
View All ProductsOur affordable CVO credentialing services establish patient safety by enabling primary source verification for your healthcare organization.
View All ProductsFinally, a comprehensive resource to support collecting, storing, and sharing credentialing data with ease.
View All ProductsIntegrate with Epic to validate and add new providers directly to your provider master file.
View All ProductsMitigate risk and elevate your quality of care. Improving both clinical and business outcomes starts with a smarter, more integrated approach to regulatory training, continuing education and quality management.
Learn MoreHealthcare organizations are challenged to shape a culture where the patient is at its center, with a sharp focus on patient safety. Michelangelo, arguably history’s most gifted sculptor, described his gift this way: “I saw the angel in the marble and carved until I set him free.” Similarly, to shape vibrant cultures, healthcare leaders must chip away at the irrelevant and define for nurses, doctors, and staff members those behaviors most highly correlated to successful patient care and safety.
HealthStream interviewed Bryan Warren, the Director of Healthcare Solutions at Select International, to get his insight on how behavioral assessments can help organizations build a patient-centered and patient safety-focused culture. Warren says that such a culture is dependent on the identification of relevant behaviors. He also asserts the hiring system at every level of the organization must target those competencies in candidates.
Healthcare organizations routinely develop strategies for revenue growth, quality, and technical innovation in their annual business plans. A talent strategy should also rise to the level of a major strategic initiative with a long-term investment of resources and people.
Warren tells the story of Children’s Hospital of Pittsburgh. “They built a big beautiful new hospital, one of the top 10 facilities in the UPMC system, but they brought their old culture, and they recognized that. To their credit, the senior leadership team defined a new culture and built certain initiatives into their five-year strategic plan,” he says.
Warren believes their resulting success came from defining a hiring strategy built around specific behavioral attributes. They improved patient satisfaction scores and built a more engaged workforce. “The entire UPMC system has now adopted the selection processes and tools we put in place at Children’s Hospital,” he adds.
To properly mold a talent strategy, senior leaders must first do the work to define the types of people they need, “telling HR to identify and target behaviors, building a selection system that facilitates bringing those people into the organization,” explains Warren. Today, HR owns talent strategy development and now has a seat at the healthcare strategy table.
Must-haves for a successful talent strategy include:
One outcome of such a talent strategy is the expansion of the hiring pool. Hospitals have long looked to hire people with healthcare experience. “We have a client who would not consider a candidate to work in dietary unless they had healthcare experience. We taught them it was a better approach to define very specific behavioral competencies that predicted success on the job and build a hiring system around those behaviors,” Warren states. They like to tell the story of “Dan the Baker.”
Dan applied for a job with the health system in dietary because he felt he had a higher calling. He was very service-oriented, and he wanted to work with people. The hospital would not have interviewed Dan before they developed their talent strategy, but he scored well throughout the selection process, went through the interview, was hired, and was an outstanding employee. He loved helping patients so much, he pursued his nursing degree, and now he’s an outstanding nurse.
Warren views this as a great example of focusing on human nature, behavioral traits, and competencies instead of basing hiring decisions on gut instincts and traditional criteria that may have been used in the past.
HealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsWhen you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
View All Quality & ComplianceBe confident in your staff’s ability to reduce risk by providing compliance training that changes behavior.
View All ProductsDevelop next-level people for next-level care by prioritizing quality and safety improvements.
View All ProductsStandardize policy and procedure management with an automated, customized, and centralized system.
View All ProductsEstablish a culture of belonging with education supporting DEI, wellness, engagement, and leadership development.
View All ProductsHealthStream offers professional training and education on how to best optimize your reimbursement process within your healthcare organization.
View All ReimbursementStreamline the revenue cycle management process and protect your bottom line with expert-backed education.
View All ProductsLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All ResuscitationIn all areas of resuscitation, from neonatal to elderly care, clinical deterioration is a risk that can be avoided with the help of HealthStream's training programs.
View All ProductsNurture the skills of your nurses and medical staff to help mold them into effective leaders with development training from HealthStream.
View All ProductsExpand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.
View All Clinical DevelopmentMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream leverages medical professional development in healthcare by providing staff training programs
View All ProductsMake sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.
View All SchedulingHealthcare workforce management is essential. We provide advanced scheduling solutions for organizations to solve issues such as nurse retention
View All ProductsComprehensive, industry-leading provider onboarding and credentialing software that validate health outcomes and support provider assessment.
View All CredentialingOur affordable CVO credentialing services establish patient safety by enabling primary source verification for your healthcare organization.
View All ProductsIntegrate with Epic to validate and add new providers directly to your provider master file.
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