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Learn MoreHow an organization responds to sexual harassment or abuse plays an important part in its success with creating an environment hostile to these damaging transgressions. In the case of one healthcare organization, Hacienda Healthcare, a limited response when a leader was found guilty of harassment led to subsequent disaster.
Hacienda Healthcare is a long-term care hospital in Arizona that takes care of patients who are unable to function outside the hospital, either due to significant physical problems or lack of consciousness. In December 2018, a female inpatient in her late 20s, who had been in a persistent vegetative state for 14 years, gave birth unexpectedly. This situation received public attention and eventually was featured in a television report after a facility nurse contacted the Emergency Rescue and Response Unit in Maricopa County. How the organization responded created even more problems.
Several days passed before a spokesperson for the organization responded with a statement that Hacienda had been in business for 50 years, during which it consistently provided high quality, specialized care for patients. This statement was non-responsive in terms of the event that occurred, and insensitive to the family and the patient herself. It's important to understand the legal obligation and mandatory duty to report abuse, both on an institutional level and for individual healthcare employees and clinicians. Bringing attention to this situation required going outside the institution.
Local newspaper and TV research revealed a 12-year old history of staff complaints about sexual harassment by the longtime CEO of Hacienda healthcare, as well as allegations of financial fraud. In that early instance, Hacienda’s Board of Directors sent the CEO to required counseling and had him attend training sessions. Records show, however, that they continued to award him raises and bonuses. We often think of sexual abuse and sexual harassment as separate issues requiring separate policies. Very often, tolerance of one is likely to coexist in an organization with tolerance of another. A case like this, where senior executives are alleged to have engaged in sexual harassment with no repercussions, creates a permissive and even negligent atmosphere. For healthcare, not only does it mean patients are less safe, but it means employees are not comfortable reporting abuse, because they have no confidence that anything is going to happen as a result.
At Hacienda, many people were caring for this victim on a regular basis; , She had to be bathed, dressed, fed, and cared for in myriad ways. It is hard to imagine that not one of those staffers providing care noticed she was pregnant. The likely truth is that though people were aware, they decided not to say anything—the treating physician, nurses, or anyone else. This situation emphasizes the importance of a reporting mechanism to be in place so that people with concerns can raise them in an anonymous way. Most healthcare organizations are supposed to have a compliance hotline as the foundation of an anonymous and confidential reporting process.
Even after the media reports of the surprise pregnancy and delivery, Hacienda didn't hire a lawyer for another three weeks. In addition to other responsibilities, an organization needs to have a crisis management plan. Even now, the organization’s website does not list a compliance officer. In the past, the compliance officer at Hacienda was a nurse who also had a full-time job as a supervisor—it's unclear that she had any training or knowledge of her compliance role. After three months of investigation, Hacienda found out that the patient was raped by a nurse. The organization is still in business, after a change in Board composition and replacement of all senior management.
This blog post is the fourth in a series based on the HealthStream webinar, Fostering a Safe and Secure Workplace, led by James Sheehan. Sheehan is currently Chief of the New York Attorney General's Charities Bureau, which oversees compliance and regulation of the nation's largest charity sector. Prior to this role he was the New York City Human Resource Administration's first Chief Integrity Officer overseeing audit investigation and data analysis for the nation's largest social services agency. He has additional experience as New York State's first Medicaid inspector general, overseeing the country's first mandatory compliance program. He also was an assistant and associate U.S. Attorney in the Eastern District of Pennsylvania, where he developed a nationally recognized program working with whistleblowers under the False Claims Act.
HealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsWhen you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
View All Quality & ComplianceBe confident in your staff’s ability to reduce risk by providing compliance training that changes behavior.
View All ProductsDevelop next-level people for next-level care by prioritizing quality and safety improvements.
View All ProductsStandardize policy and procedure management with an automated, customized, and centralized system.
View All ProductsEstablish a culture of belonging with education supporting DEI, wellness, engagement, and leadership development.
View All ProductsHealthStream offers professional training and education on how to best optimize your reimbursement process within your healthcare organization.
View All ReimbursementStreamline the revenue cycle management process and protect your bottom line with expert-backed education.
View All ProductsLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All ResuscitationIn all areas of resuscitation, from neonatal to elderly care, clinical deterioration is a risk that can be avoided with the help of HealthStream's training programs.
View All ProductsNurture the skills of your nurses and medical staff to help mold them into effective leaders with development training from HealthStream.
View All ProductsExpand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.
View All Clinical DevelopmentMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream leverages medical professional development in healthcare by providing staff training programs
View All ProductsComprehensive, industry-leading provider onboarding and credentialing software that validate health outcomes and support provider assessment.
View All CredentialingOur affordable CVO credentialing services establish patient safety by enabling primary source verification for your healthcare organization.
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View All ProductsMake sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.
View All SchedulingHealthcare workforce management is essential. We provide advanced scheduling solutions for organizations to solve issues such as nurse retention
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