Solutions

Solutions powered by
Learn More.
Frame 586 (1)

Quality Manager formerly known as abaqis®

Mitigate risk and elevate your quality of care. Improving both clinical and business outcomes starts with a smarter, more integrated approach to regulatory training, continuing education and quality management.

Learn More

NEW TO THE STORE

hStream Content Marketplace

Connecting you to the Best Content. Access to 75 Partners and 35,000+ Courses in our Industry-Leading Marketplace. Streamline content purchasing, updates, hosting and connectivity for your organizational needs.

NurseGrid Learn

Online store for Clinical Learners. Individual CE Credit and industry products for Clinical Learners are now available through NurseGrid Learn (Beta). Explore our robust collection of courses that provides an unparalleled level of flexibility and choice.

DEA MATE Opioid and Substance Use for Practitioners

Meet the DEA's new requirement under the Medication Access and Training Expansion (MATE) Act in an online and self-paced 8-hour DEA MATE Act course specifically designed for practitioners, including Physicians, PAs, NPs, Pharmacists, Dentists and others.

LATEST & POPULAR

BLOG

Join Us at Thrive24: The Ultimate HealthStream Credentialing User Group Conference!
BLOG

Gen Z Enters the Workforce: How Healthcare Can Adapt Training Programs for the Next Generation
BLOG

Telehealth: From Pandemic Tool to Preferred Option
On-Demand Webinar

State of the Industry: What’s Next for Healthcare Quality & Safety in 2024?
CUSTOMER STORY

Quantifiable results highlight switch to jane®
ARTICLE

10 Trends for 2024: Absorbing New Technology, Facing New Realities, and Solving Old Problems

< HealthStream Resources

Credentialing in a Crisis - Business Continuation in the Time of COVID-19 (Part 1)

April 1, 2021
April 1, 2021

By Joe Morris, Writer, HealthStream

The onset of the COVID-19 pandemic meant sudden, dramatic change throughout the world of healthcare. From properly equipping personnel for front-line patient care to conducting back-office business in a virtual setting, every day brought new challenges.

That has certainly been true in credentialing and privileging arena, where virtual processes have been stood up to meet the need, and relaxed governmental regulations have also allowed for workarounds in emergency situations, says Angela Beardsley, BSBS-IT, CPMSM, CPCS, Consultant, Consulting Services at VerityStream.

Temporary and Disaster Privileging

“All our jobs are changing daily, as are the requirements from the federal government,” Beardsley says. “The Joint Commission, HVAC, and DMV all have provisions for some type of temporary privileges: urgent patient care need, low income tenants, temps pending board approval and also for disaster privileges. So, depending on which organization you are accredited by, please make sure to check those standards to see what modified initial and credentialing privileging processes work best for you during this time. It is also imperative to check your organization's medical staff bylaws and policies to ensure that whatever modified process you are considering implementing, it is in alignment with your own organizations’ defined processes.”

Proper Packet Preparation Still Essential for Success

Virtual processes for credentialing reviews and approvals will still utilize packets, and so those must be prepared with the same careful vigilance as always, says Meghan Kurtz, BA, MS, CPCS, Senior Consultant, Consulting Services at VerityStream.

“Whether you're using your own software solution or your manually configuring a PDF package, it’s important to determine what elements are actually going to go into your application packet,” Kurtz says. Packet content should include:

  • Executive summary. A narration of findings, this replaces an in-person conversation that would occur during the meeting during file review. This is the opportunity to communicate any issues that have been found.
  • Profile report. A snapshot of your practitioner. It's going to tell the reviewer about their education, training, certification, affiliations, their work history, their licenses, and claims history, and is usually information obtained from a credentialing database.
  • Pertinent/relevant documents. These are any primary source verifications with issues. Typically flagged items include a state license sanction, or action on the state license or any claims verifications that came back. Include your references and evaluations.
  • Privilege request documentation. Typically the privilege request form.

“When doing these, consider the file size of that packet,” Kurtz advises. “Remember, this is no longer something that they can quickly scan through or you can actually parse out into individual sections with labels. This is going to be one consolidated document. You might be sending that via email, so you want to make sure that it's not too large that it would be rejected. Some items that you’d often want to omit would be additional forms, such as attestation, CME attestations, citizenship attestations and anything that does not really help the reviewer make an informed credentialing decision.”

Learn more about how VerityStream provides Credentialing, Privileging, Enrollment, and Evaluation for Health Systems and Health Plans.