• MACRA and MIPS

    MACRA and MIPS: Are You Leaving Money on the Table?

    In a recent survey of healthcare executives, nearly two-thirds said they were unprepared or even very unprepared for the Quality Payment Program prescribed by MACRA (Medicare Access and CHIP Reauthorization Act). Download this resource to find several steps you can take to avoid a potential negative Medicare payment adjustment under MACRA’s Quality Payment Program.
  • reimbursements at risk

    Reimbursements at Risk: Preventing Errors from Patient Access to Discharge

    According to the American College of Healthcare Executives, the top three revenue cycle problems across all healthcare organizations are Medicare reimbursement, the timeliness of Medicaid reimbursement, and bad debt. Since these issues remain largely outside the control of providers, organizations need to direct resources where they can make a positive and significant difference.
  • improved outcomes with leadership development

    How Avera Health Used Leadership Development to Improve Outcomes

    Leadership development training is essential to employee retention and new leader development. Read how Christine Buell of Avera Health implemented a leadership development program that improved outcomes throughout her organization.
  • Seven Secrets to Hiring The Right People

    Seven Secrets to Hiring The Right People in Healthcare

    In a time when retention and turnover rates are higher than ever before, it's crucial that your hiring strategy be strategic and effective. Learn the impact your recruitment strategy can have on retention, turnover, and your bottom line.
  • 5ways

    5 Ways Compensation Planning Can Improve Employee Retention

    In today’s environment, compensation planning is no longer just about making sure everyone is paid correctly (although that is still important); it is a tool that can be used to dramatically improve retention using many of the systems your organization may already have in place.
  • patient centered excellence in emergency department

    Patient-Centered Excellence in the Emergency Department

    Your Emergency Department (ED) has become your front door, setting the stage for the community’s perception of your entire facility. In order to achieve the optimal flow, efficiency, and patient-centered excellence, you must first take a look at the culture of your ED. This industry perspective provides a six point plan to assist leaders in achieving desired outcomes in the ED.
  • HCAHPS DP_screenshot

    Addressing Top HCAHPS Challenges

    HealthStream has used various surveys to collect information from healthcare leaders and employees on their organizations’ top HCAHPS challenges. Our analysis of 1,800 responses has helped us identify the top three challenges in regard to improving HCAHPS performance.
  • hope

    Ambassadors of Hope in Healthcare

    Recent studies done by HealthStream indicate that, as it relates to their healthcare, patients hope to be treated with dignity and respect, and they hope that their emotional needs will be met along with their medical needs. We must all realize that we as individuals are ambassadors of that hope. Ambassadors of Hope is a concept we developed to help healthcare workers of all levels gauge their own abilities and reasons for choosing a healthcare profession. This paper examines three of the basic characteristics necessary to becoming an Ambassador of Hope.
  • the always executive industry perspective

    Wanted: The Always Experience. Needed: The Always Executive.

    In this paper, we share some best practices that we have seen companies use in achieving the cultural transformation necessary to support an Always Experience. In particular, we focus on the critical role and responsibility of the executive leader for effecting the cultural change needed for a Culture of Always. We describe the key steps utilized by HealthStream in helping an executive team lead the transformation needed to become an Always Culture.
  • inpatient-HCAHPS-scores

    The Relationship between Inpatient Length of Stay and HCAHPS Scores

    This HealthStream study, conducted by Research Analysts Jim Eggers, Chad Wrye, and Paul No, under the leadership of Randy Carden, Ed.D., Senior Research Consultant, examined the relationship between inpatient length of stay (LOS) and patient ratings of the hospital as measured by HCAHPS scores.
  • collecting-cg-cahps-data

    A Comparison of Methods in Collecting CG-CAHPS Data

    This HealthStream study, conducted by Randy Carden, Ed.D., Senior Research Consultant, tested three modes of CG-CAHPS survey administration and looked for possible relationships with response rates and scores.

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