Customer Story

How Parkland Health Transformed Revenue Cycle Training to Drive Performance

Location
Dallas, TX
Product Used
FinThrive
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What is Revenue Cycle in Healthcare?

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Challenge

Parkland Health needed a scalable training solution to standardize education, reduce onboarding time and address skill gaps across revenue cycle teams.

Solution

To support this team, custom modules built with FinThrive train coders on real Parkland cases, so their learning matches the work they do every day. SimLabs and webinars add interactive, hands-on experiences that help coders practice and reinforce new skills. Free CEUs also make it easier to maintain credentials, especially for rural coders who might otherwise face time off, travel or personal expense.

Result

FinThrive delivered measurable gains for Parkland Health's coding team, cutting average onboarding time by 79%, from 24 weeks to just 5 weeks. The new apprentice program achieved a 100% success rate, with every participant hired as a coder, and 100% of coders reported satisfaction with the solution. Together, these results show how tailored training helped Parkland build skilled coders faster while keeping its team engaged.

Business Issue

Parkland Health needed a scalable training solution to standardize education, reduce onboarding time and address skill gaps across revenue cycle teams.

Before FinThrive
  • No way to tailor digital learning for complex coding case types like OB, trauma and burns
  • Lacked hands-on training tools for coders to practice and reinforce learning
  • Continuing Education Units were hard to access - often requiring time off, travel or personal expense
Solution Highlights
  • Custom modules built with FinThrive help train coders on real Parkland cases
  • SimLabs and webinars provide interactive, hands-on learning experiences
  • Free CEUs support credential maintenance, especially for rural coders
Customer Overview
  • Parkland Health is a nonprofit hospital in Dallas, TX, with 968 beds. It’s known for having the largest ER in the country. They use Epic EHR and have 92 coders.
FinThrive Value
  • 79% - Reduced average onboarding time by 79%—from 24 weeks to 5 weeks
  • 100% - Achieved 100% success rate in new apprentice program, with all hired as coders
  • 100% - 100% Satisfaction among coders

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“Before we implemented FinThrive Learn, our onboarding process for coders took up to five months. Now, we’ve reduced that to just 4-6 weeks, significantly streamlining our training. The ability to offer tailored learning and CEUs has been a game changer for our staff. It’s not only improved our training efficiency but also helped boost coder productivity and job satisfaction, with 100% of our team appreciating the platform’s flexibility.” - Carmen Williams, Coding Manager, Parkland Health

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