How Parkland Health Transformed Revenue Cycle Training to Drive Performance

Business Issue

Parkland Health needed a scalable training solution to standardize education, reduce onboarding time and address skill gaps across revenue cycle teams.

Before FinThrive

• No way to tailor digital learning for complex coding case types like OB, trauma and burns
• Lacked hands-on training tools for coders to practice and reinforce learning
• Continuing Education Units were hard to access - often requiring time off, travel or personal expense

Solution Highlights

• Custom modules built with FinThrive help train coders on real Parkland cases
• SimLabs and webinars provide interactive, hands-on learning experiences
• Free CEUs support credential maintenance, especially for rural coders

Customer Overview

• Parkland Health is a nonprofit hospital in Dallas, TX, with 968 beds. It’s known for having the largest ER in the country. They use Epic EHR and have 92 coders.

FinThrive Value

• 79% - Reduced average onboarding time by 79%—from 24 weeks to 5 weeks
• 100% - Achieved 100% success rate in new apprentice program, with all hired as coders
• 100% - 100% Satisfaction among coders

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“Before we implemented FinThrive Learn, our onboarding process for coders took up to five months. Now, we’ve reduced that to just 4-6 weeks, significantly streamlining our training. The ability to offer tailored learning and CEUs has been a game changer for our staff. It’s not only improved our training efficiency but also helped boost coder productivity and job satisfaction, with 100% of our team appreciating the platform’s flexibility.” - Carmen Williams, Coding Manager, Parkland Health