HCAHPS Scores Are on the Rise. Are Yours?
Since 2008, we have seen a steady, year-over-year improvement in HCAHPS scores nationally. We can definitely say the patient experience of care has improved, and HCAHPS is achieving its initial objective. Because of this, facilities can no longer stay stagnant or status quo. Hospitals that are not improving are actually seeing their percentile scores, and reimbursements, decline as the rest of the hospitals in the U.S. are pushing ahead without them. We call this phenomenon All Boats Are Rising.