PX Advisor

Summer 2016

Healthcare organizations continue to strive to improve the quality of patient care in the U.S. There are many well-known statistics that reinforce for us that quality levels in our industry are not where they need to be. Consider some of the following: 

  • Two-thirds (67%) of hospitals report rising turnover rates.
  • According to CMS, one in five elderly patients is readmitted to the hospital within 30 days of discharge, costing Medicare some $15 billion per year.
  • A recent study in the Journal of Patient Safety shows that between 210,000 and 440,000 hospital patients per year suffer a preventable adverse event that contributes to their death.
  • A recent report by the Institute of Medicine estimated that $750 billion—about 30 percent of all health spending—was wasted on unnecessary services and other issues, such as excessive administrative costs and fraud.
  • Inadequate provider enrollment screening processes continue to plague Medicare and Medicaid, leaving both programs vulnerable to fraud and contributing to nearly $90 billion in improper payments in 2015, according to testimony during a House subcommittee hearing. 

In this issue of the PX Advisor, we take a look at what some of our clients are doing to improve quality in their organizations. Articles include:

  • Executive Letter

    Improving the Quality of Patient Care

  • Feature Article

    Walgreens Provides High Quality, Low Cost Care to Patients with Basic Healthcare Needs

  • Feature Article

    The Road to RQI: Two Different Journeys—One Destination

  • Feature Article

    CHI Memorial Tackles CG-CAHPS: “How We Created a System-Wide Commitment to Improvement”

  • Industry Challenge

    Home Health--The Bridge between Patients, Hospitals, and Physicians: A Q&A with Almost Family

  • Under the Microscope

    Leaders Take Note: Your Attention to Patients Can Improve Outcomes


    CAHPS Alert! CMS Addresses Opioid Abuse, HCAHPS Compliance, Quality Incentives for Physicians

  • Product Innovation

    Build Staff Skills to Improve Patient Experience in Your Organization

  • Expert Opinion

    Changing How Healthcare Is Delivered: All Eyes Are on New York’s DSRIP Program

  • HealthStream100

    Healthcare and Politics: Who’ll Be the Best Candidate for the Industry?

  • Get Engaged with HealthStream

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