PX Advisor

Winter 2017

THERE IS NO SUBSTITUTE for good communication. Research shows that communication is a key driver of clinical quality, patient satisfaction, and even our own career advancement. Here are just a few insights about communication in healthcare to consider:

  • The Joint Commission lists communication as the third leading cause of sentinel events, behind only human factors and leadership.
  • Studies show that patients with a clear understanding of their post-hospital care instructions are 30% less likely to be readmitted to the hospital or to visit the ED.
  • Nurse-to-patient communication is a key driver of patient satisfaction and engagement.
  • Use of technology such as text messaging and email in place of direct person-to-person interaction may be contributing to communication breakdowns among medical professionals.
  • It has been estimated that 65% - 80% of all jobs are found through social networking.

In this issue of the PX Advisor, we take a look at what some of our clients are doing to improve quality in their organizations. Articles include:

  • Executive Letter

    Good Communication Makes Everything Work Better

  • Feature Article

    Want to Be a True Leader? Mercy Health Executive Linda Knodel Can Tell You How

  • Feature Article

    Real Transformation Is Taking Place—Healthcare Trends to Watch in 2017

  • Feature Article

    Communicating CAHPS® Results–Whatever Your Score

  • Industry Challenge

    Enhancing the Quality of Patient Financial Communications

  • Under the Microscope

    Active Shooter Training at Kettering Health Network


    Will a New Administration Derail CAHPS®?

  • Product Innovation

    Turning Healthcare Workforce Data from a Challenge into an Asset:Blueprint from Juice Analytics Empowers Better Understanding and Decisions

  • HealthStream100

    The HealthStream100 Share Their Views on Potential Challenges for Healthcare Leaders in 2017

  • Get Engaged with HealthStream

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