Caregivers in skilled nursing and long-term care industries have faced a multitude of challenges in the past year – and, as you can imagine, not everything will just ‘go back to normal’ once vaccinations are administered. The pandemic has contributed to ongoing staffing shortages and accelerated the need for remote solutions. Added to this are pressures from new regulations and compliance oversight, as well as the shift toward value-based or pay-for-performance programs. It’s a level of change that will require new tools and support for complete quality management. Listen as Ellen Kuebrich as she outlines how to address the impact of a new administration, pay-for-performance programs, and caregiver life after 2020.