White Papers

Hourly Rounding: The Critical HCAHPS Driver at the Frontline of Care

Leigh Ann Bradley, PhD, FNP, MA, RN
Director of Continuum of Care Coaching, HealthStream

April A. Blankenship, RN, MSN, CNOR
Executive Coach, HealthStream

The goal of every healthcare organization should be to provide quality care to patients and their families during times of need. While some facilities take pride in always responding when called upon, successful organizations take it a step further with a more proactive approach—hourly rounding. Hourly rounding anticipates the patient’s needs and creates a culture of frequent follow-through. Download this white paper to learn about the RELATESM model and other best practices that can increase your organization’s hourly rounding effectiveness and produce more “wow” experiences.

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