Actionable Insight From Patient Comments With NarrativeDx

Identify common themes, trends, and concerns in comments collected from patient satisfaction surveys and online feedback to understand the why behind their ratings.

The most valuable part of the assessment was the time the team took to really get to know our staff, from senior leadership to frontline including physicians.

— St. Catherine of Siena Medical Center

See Our Solutions In Action

For more than 25 years, more than 4,000 healthcare organizations have partnered with HealthStream to fulfill their promise of high quality care.

By combining the HealthStream data, patient comments, priority analysis, our PSAT (Patient Satisfaction Action Tool) reports, and various other communication tools, we’ve been able to gain the leverage needed to effectively communicate with our staff.
Rick LaVanture
Senior Vice President and Chief Strategic Officer

Holy Spirit Health System

HSHS desired to improve CAHPS scores and employee engagement. Since partnering with HealthStream, hospital patient response increased 3.4%. Staff engagement has increased - participation rose to nearly 50% at voluntary employee forums.

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